Bilingual Arabic, French or Spanish preferred (20hrs)

TD•Philadelphia, PA

5d•$22 - $28•Onsite

About The Position

This role brings TD’s relationship-driven banking experience to life by serving as a trusted partner to clients. It delivers everyday banking, supports consumer product needs, and builds meaningful relationships through accurate, confident, and clear service while adhering to risk and regulatory standards. The Associate Banker II combines transactional work with needs-based client engagement. The role handles everyday banking and basic consumer account opening and maintenance, helps clients understand their options, and connects them with appropriate partners. It may serve as the first point of contact at the financial center, guide client traffic, make recommendations using knowledge of banking products and available tools, and perform a broad range of transactions and multi-step activities within established financial limits. Routine issues are addressed using standard procedures, while non-standard matters are escalated as appropriate. This position is based at 15th & JFK in Philadelphia, Pennsylvania, and is scheduled for 20 hours. Arabic, French, or Spanish is preferred. The role requires the ability to work scheduled operating hours, which may include evenings, weekends, and holidays.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work scheduled operating hours, including evenings, weekends, and holidays as needed.
Ability to complete required job-related training after hire.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
Demonstrated problem-solving skills.
Ability to schedule and prioritize work.
Ability to work independently and meet deadlines.
Sound judgment in decision-making and problem-solving.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.
Arabic, French, or Spanish language skills.

Responsibilities

Manage client flow in person and by phone, serve as the first point of contact for inquiries, resolve issues, and refer clients to appropriate partners.
Deliver consistent, relationship-driven client experiences as a hospitality ambassador for the financial center.
Build trust and ongoing relationships through personalized, client-first interactions.
Educate clients about banking products, services, and digital capabilities, and connect them with specialists when needed.
Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
Complete everyday banking transactions and basic consumer account opening and maintenance accurately and efficiently.
Identify client needs and opportunities, recommend appropriate solutions, and initiate referrals to specialists or other partners.
Perform client transactions and multi-step activities within established financial limits; address routine requests and escalate non-standard issues as appropriate.
Maintain compliance with company guidelines and regulations, including AML requirements, client identification verification, data integrity, authentication, and documentation standards.
Identify discrepancies, material changes, and risk indicators and escalate them according to policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, share insights and best practices, participate in development activities, and collaborate with colleagues.
Act with empathy, integrity, sound judgment, and risk awareness in client interactions and decisions.