Relationship Banker (Bilingual Spanish Preferred)

Associated Bank•West Bend, WI

1d•$17 - $29

About The Position

The Relationship Banker builds customer relationships, provides exceptional service, processes transactions, assists customers with financial needs, and introduces banking solutions to help customers achieve their goals. The role offers hands-on experience, comprehensive training, mentorship, participation in the Banker Roadmap program, and opportunities to complete banker certification and advance within Associated Bank. The position operates in full compliance with internal policies and procedures and applicable laws and regulations, including Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. The employee must submit required information, obtain a unique identifier, and maintain registration requirements as directed by the S.A.F.E. Act. A credit check is required under Regulation Z. The posted base pay range is $17.00–$28.96 per hour. Actual pay may vary based on location, skills, experience, education, and qualifications. Certain positions may also include incentive, commission, or bonus opportunities not reflected in the base pay range.

Requirements

High school diploma or an equivalent combination of education and experience.
Up to 2 years of customer-facing sales and/or service experience.
Must comply with S.A.F.E. Act registry requirements, including submitting required information, obtaining a unique identifier, and maintaining registration requirements.
Must complete a credit check as required under Regulation Z.

Nice To Haves

Bilingual Spanish; preferred, as indicated in the job title.
Experience in banking, financial services, or retail sales.

Responsibilities

Deliver outstanding customer service by efficiently processing transactions and addressing customer needs.
Identify opportunities to recommend products and services that support customers’ financial wellness.
Open new accounts and build lasting relationships through personalized service.
Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions.
Support branch operational integrity and compliance by following policies and regulations.
Participate in the Banker Roadmap program and complete training milestones and certification requirements.
Educate customers about digital banking options and demonstrate tools that enhance their banking experience.
Promote bank offerings and engage prospective customers through community and in-store outreach.
Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.
Report suspicious activity to Financial Intelligence, customer complaints and procedure violations to management or HR, and ethical concerns to the Ethics Hotline as needed.