Relationship Banker I/Levick/Bilingual Spanish preferred

TD • Philadelphia, PA

5d • $23 - $29 • Onsite

About The Position

The Relationship Banker I is a banking professional who delivers TD’s relationship-driven banking experience by partnering with clients to help them achieve their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, while adhering to risk and regulatory standards. It is based at a bank location and involves engaging walk-in clients, managing leads, and conducting outbound outreach; discovering client needs; explaining relevant banking options and risks; and connecting clients with suitable products, services, or partners. The banker provides ongoing guidance on TD products, services, and digital capabilities, and engages clients on mortgage products and residential lending activities. The role also requires accurate documentation, risk awareness, and compliance with applicable policies and regulations.

The position is accountable for a welcoming, personalized client experience and for resolving client concerns or escalating them in a timely manner. It supports client acquisition, retention, and relationship growth, safeguards client and bank interests, and contributes to a positive, collaborative team environment. Required onboarding and job-related training are provided. The posting lists pay of $22.50–$29.00 USD and 40 hours.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients on products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards and eligibility for NMLS mortgage loan originator registration under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding administrative, civil, or criminal findings by government agencies or authorities.
• Bilingual Spanish is preferred, as indicated in the job title.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.
• Bilingual Spanish.

Responsibilities

• Acquire clients at a bank location through walk-in engagement, lead management, and outbound outreach.
• Establish the purpose of client interactions and conduct goals-based discovery to identify client needs and priorities.
• Explain relevant product and service options, including features, benefits, and potential risks, in clear and transparent language.
• Deliver personalized solutions and next steps by connecting clients with appropriate products, services, or partners.
• Execute accurately, document client information, establish follow-up, and reinforce client relationships.
• Educate clients about TD products, services, and digital capabilities to support everyday banking and financial wellness.
• Build and strengthen client relationships through consistent, personalized, client-first interactions.
• Engage clients on mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, and perform other residential lending activities.
• Follow policies, procedures, and regulatory requirements, maintaining accurate documentation and strong risk awareness.
• Resolve client concerns end-to-end where possible and escalate issues when necessary.
• Proactively identify opportunities to deepen relationships, retain clients, and improve client outcomes.
• Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and other compliance standards.
• Identify discrepancies, material changes, and risk indicators and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with colleagues and partners; and contribute to a positive, inclusive team environment.
• Participate in performance and development activities and take accountability for outcomes.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, and mentoring programs.
• Reward and recognition programs.
• Variable compensation or incentive awards may be available, generally through participation in an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED