Relationship Banker I/Levick/Bilingual Spanish preferred

TD Bank • Philadelphia, PA

3d • Onsite

About The Position

The Relationship Banker I brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve financial goals and improve their financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while adhering to risk and regulatory standards.

Based in a bank location, the banker engages walk-in clients, manages leads, and conducts outreach. They discover client needs, explain relevant banking options clearly and transparently, recommend personalized solutions and next steps, and provide ongoing guidance about TD products, services, and digital capabilities. The role also involves accepting mortgage inquiries and referring clients for mortgage solutions or other residential lending activities.

The banker is accountable for client concerns, resolving them where possible and escalating when needed. They maintain accurate client information and documentation, follow applicable policies and regulations, identify and escalate risk indicators, complete required training, and contribute to team learning and a positive work environment. This position falls within regulatory definitions for loan originators and mortgage loan originators, so eligibility for employment with a covered financial institution and NMLS registration is required.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for NMLS registration as a mortgage loan originator under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.
• Bilingual Spanish preferred.

Responsibilities

• Acquire and deepen client relationships through walk-in engagement, lead management, and outbound outreach.
• Conduct goals-based discovery to understand client needs and priorities.
• Explain relevant products and options, including features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Provide ongoing guidance and educate clients about TD products, services, and digital capabilities.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Resolve client concerns end-to-end where possible and escalate issues when required.
• Maintain accurate client information, documentation, identification verification, data integrity, authentication, and compliance with policies and regulations.
• Identify discrepancies, material changes, and risk indicators and escalate them appropriately.
• Complete required training and share insights, lessons learned, and best practices with the team.
• Collaborate with colleagues and partners and contribute to a positive, inclusive team environment.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Base salary and variable compensation or incentive awards, subject to eligibility
• Training and onboarding
• Access to an online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED