Bilingual Arabic, French or Spanish preferred (20hrs)

TD Bank•Philadelphia, PA

3d•Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by supporting everyday banking and basic consumer account opening and maintenance. The role builds client relationships through accurate transactions, needs-based conversations, education about banking options, and referrals to appropriate partners. It may serve as the first point of contact at a financial center, guiding client flow and delivering a welcoming, high-touch experience. The position uses knowledge of banking products, services, tools, and resources to help clients identify solutions and pursue their financial goals while adhering to risk, regulatory, and company standards. The role handles a broad range of client transactions and multi-step activities within established financial limits, addresses routine issues using standard procedures, and escalates non-standard matters as appropriate. It also supports client acquisition and relationship deepening through inbound and outbound outreach, appointment scheduling, and referrals. The Associate Banker II works collaboratively with the team, completes required training, and contributes to a compliant, respectful, client-focused work environment. This is a 20-hour position in Philadelphia, Pennsylvania. The listed pay range is $22.00–$27.75 USD per hour. Arabic, French, or Spanish language skills are preferred, as indicated in the job title.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work scheduled operating hours, including evenings, weekends, and holidays.
Ability to complete required job-related training upon hire.
Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
Clear, concise, and consistent communication skills.
Demonstrated problem-solving skills and sound judgment in decision making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.
Arabic, French, or Spanish language skills.

Responsibilities

Manage in-person and phone client flow and serve as a first point of contact for inquiries, issue resolution, and referrals.
Deliver welcoming, relationship-driven client experiences aligned with TD’s service strategy.
Complete accurate and efficient everyday banking transactions and basic consumer account opening and maintenance within established financial limits.
Engage clients in needs-based conversations, identify needs and opportunities, and connect clients with appropriate partners or specialists.
Educate clients about banking products, services, and digital capabilities to support convenience and financial well-being.
Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
Use banking product knowledge, insights, tools, and resources to evaluate and recommend client solutions.
Address routine client requests and problems using standard procedures and escalate non-standard issues as appropriate.
Balance client needs with sound judgment, policy adherence, and risk awareness.
Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and other regulatory requirements.
Identify discrepancies, material changes, and risk indicators and escalate them according to policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Participate as a team member, share insights and best practices, contribute to performance and development activities, and support a positive and inclusive work environment.

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition
Variable compensation or incentive awards may be available, generally through participation in an incentive plan
Training and onboarding
Online learning platform
Mentoring programs