Associate Banker II - Rocky Hill

TD • Rocky Hill, CT

9d • $22 - $28 • Onsite

About The Position

The Associate Banker II brings TD’s human, relationship-driven banking experience to clients. This role delivers everyday banking and supports consumer product needs by building meaningful relationships with accuracy, confidence, and clarity. It helps clients understand their options and feel supported in pursuing financial goals while adhering to TD’s risk and regulatory standards.

The role combines accurate transactional service with needs-based client engagement. It may serve as the first point of contact and hospitality ambassador at a financial center, guiding client flow and responding to inquiries. The Associate Banker II uses knowledge of banking products, services, tools, and resources to identify client needs, recommend solutions, and refer clients to appropriate partners. The position performs a broad range of client transactions and multi-step activities within established financial limits, resolves routine issues, and escalates non-standard issues as appropriate.

The role is based in Rocky Hill, Connecticut, and is listed for 40 hours. Scheduled work may include evenings, weekends, and holidays during operating hours. TD provides job-related training and onboarding. Compensation is listed at $22.00–$27.75 USD per hour, with the actual offer potentially varying based on skills, experience, knowledge, location, and business needs.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; qualifying experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work.
• Ability to work independently and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage in-person and phone client flow and serve as a first point of contact for inquiries, issue resolution, and referrals.
• Deliver consistent, relationship-driven client experiences aligned with TD’s service strategy.
• Build trust through personalized, client-first interactions and strengthen ongoing relationships.
• Educate clients on banking products, services, and digital capabilities, and connect them with specialists when appropriate.
• Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
• Perform accurate, efficient everyday banking transactions and basic consumer account opening and maintenance.
• Identify client needs and opportunities, recommend appropriate solutions, and refer clients to relevant partners.
• Perform and make decisions on a broad range of client transactions and multi-step activities within established financial limits.
• Resolve routine client problems using standard procedures and escalate non-standard issues or risk indicators appropriately.
• Maintain compliance with company guidelines, AML laws, and regulatory requirements, including verifying client identification and maintaining accurate data, authentication, and documentation.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Participate as a team member, share insights and best practices, and contribute to a positive and inclusive work environment.
• Take accountability for performance and outcomes and participate in development activities.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, and mentoring programs.
• Reward and recognition programs.
• Variable compensation or incentive awards may be available, including cash and/or equity awards through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED