Associate Banker II - Sanford (1237 Main St)

TD • Sanford, ME

6d • $22 - $28 • Onsite

About The Position

The Associate Banker II is a banking professional who represents TD’s Brand promise at a store location. The role completes everyday banking transactions accurately and provides customers with advice and educational support on services, products, and tools to help them achieve their financial goals.

The position performs a range of activities across the store, including processing transactions, opening and servicing accounts, and educating customers about banking products and services. It builds customer relationships through consultative advice, proactive recommendations, lead management, customer outreach, appointments, and referrals to appropriate colleagues or partners. The Associate Banker works on both the teller line and platform as needed, follows established policies and regulatory requirements, and contributes to a collaborative and inclusive team environment.

Requirements

• High school diploma or GED.
• One year of experience working with customers in any capacity; experience may be demonstrated through volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work, and to work independently within deadlines.
• Proficiency in Microsoft Office.
• Completion of teller training and part one of platform training upon hire.
• Ability to perform the physical activities described, including frequent sitting, standing, and walking; continuous multitasking, office-equipment operation, and concentration; and occasional lifting and other movements.

Nice To Haves

• Demonstrated customer service skills.
• Teller experience.
• Notary license.

Responsibilities

• Process cash, deposit, withdrawal, and other everyday banking transactions accurately, including work on the teller line and platform.
• Open, close, and service personal deposit accounts; assist with debit and credit card issues, Regulation E, mobile banking, and online banking.
• Understand customer financial needs and provide advice, education, product recommendations, and referrals to the appropriate colleague or internal partner.
• Build and deepen customer relationships through active listening, customer outreach, lead management, and scheduling or hosting appointments.
• Manage customer wait times and help direct walk-in traffic, respond to inquiries, and arrange appointments with experts.
• Maintain cash drawers and teller cash recyclers, secure cash, balance cash stations, and follow applicable cash limits and procedures.
• Apply customer authentication, due diligence, compliance, risk, and control requirements to transactions and new account openings.
• Follow operational procedures, audit and regulatory requirements, and TD's Code of Conduct; complete required job-specific and compliance training.
• Contribute to a positive team environment, participate in development activities, collaborate with colleagues, and seek ways to improve work quality.
• May train and mentor newer colleagues.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training programs
• Mentoring programs
• Variable compensation or incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED