Personal Banker Associate II – Woodridge Main
About The Position
The Personal Banker II provides an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers. The role helps customers understand and address their financial needs by offering solutions across the customer lifecycle through a consultative sales and service process. The banker is accountable for identifying, assessing, managing, monitoring, and reporting risks while following bank policies and procedures and supporting positive experiences for customers and colleagues. The position is based in a normal office environment in Woodridge, Illinois. It involves extended viewing of computer screens and periodic travel within the Bancorp footprint to attend meetings and/or training. The total annual base pay range is $43,680 to $69,900. Individual compensation varies based on factors including skills, experience, education, and geographic location. Fifth Third describes its Total Rewards as including comprehensive benefits and compensation offerings, with details available through its careers benefits page or a talent acquisition partner.
Requirements
- High school diploma or GED and one year of customer service experience, or a college degree, or equivalent military experience.
- Experience in a sales environment.
- Ability to develop comfort and proficiency with new household acquisitions and deepening customer relationships.
- Ability to professionally represent Fifth Third Bank in verbal and written communication.
- Ability to analyze credit and financial information.
- Business acumen.
- Demonstrated ability to make sound decisions.
- SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.
Nice To Haves
- Experience in the financial industry.
Responsibilities
- Cultivate, maintain, and enhance relationships in an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
- Use a consultative approach with current and prospective customers to identify needs and tailor recommendations, solutions, and advice.
- Maintain working knowledge of the bank's products, services, and processes.
- Collaborate with internal partners to meet customer needs and resolve problems.
- Analyze customer credit data and related financial information to ensure customers are matched with appropriate solutions.
- Provide customer support that reinforces the value of current and new technology.
- Follow the Bancorp Code of Business Conduct and Ethics and related policies, and model expected ethical behavior.
- Identify, assess, manage, monitor, and report risks in accordance with the bank's risk appetite and policies.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits programs designed to support employees' and their families' physical, financial, emotional, and social well-being.
- Differentiated compensation offerings.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
