Personal Banker Associate II – Woodridge Main

Fifth Third Bank•Woodridge, IL

9d•Onsite

About The Position

The Personal Banker II provides an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers. Using a consultative sales and service process, the banker helps customers understand and address their financial needs and recommends solutions across the customer lifecycle. The role is accountable for managing risk, following bank policies and procedures, and acting in ways that support positive experiences for customers and colleagues. The position works in a normal office environment, with extended viewing of computer screens and periodic travel within the Bancorp footprint to attend meetings or training. It is based in Woodridge, Illinois. The stated annual base pay range is $43,680 to $69,900; individual pay varies based on factors including relevant skills, experience, education, and geographic location.

Requirements

High school diploma or GED and one year of customer service experience, or a college degree, or equivalent military experience.
Experience in a sales environment.
Ability to develop comfort with new household acquisitions and deepen customer relationships.
Ability to represent Fifth Third Bank professionally in verbal and written communication.
Ability to analyze credit and financial information.
Business acumen.
Demonstrated ability to make sound decisions.
Must obtain S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Nice To Haves

Experience in the financial industry.

Responsibilities

Cultivate, maintain, and enhance relationships in an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
Use a consultative approach to uncover customer needs and tailor recommendations, solutions, and advice.
Maintain working knowledge of the bank's products, services, and processes.
Collaborate with internal partners to meet customer needs and resolve problems.
Analyze customer credit data and related financial information to help ensure customers receive suitable solutions.
Provide customer support that reinforces the value of current and new technology.
Follow the Bancorp Code of Business Conduct and Ethics and related policies, and model expected ethical behavior.
Identify, assess, manage, monitor, and report risks while operating within the Bank's risk appetite.
Perform other duties as assigned.