Associate Banker II/ PT (30 Hrs.) Talleyville

TD Bank • Wilmington, DE

4d • Onsite

About The Position

The Associate Banker II brings TD’s relationship-driven banking experience to life by delivering everyday banking services and supporting consumer product needs. The role builds meaningful client relationships through accurate, confident, and clear service, helping clients understand their options and pursue their financial goals while adhering to risk and regulatory standards.

The role combines transactional responsibilities with needs-based client engagement. It may serve as the first point of contact and hospitality ambassador at a financial center, guiding client flow in person and by phone, handling routine inquiries, completing banking transactions, and connecting clients to appropriate partners. The Associate Banker II uses knowledge of banking products, services, and digital capabilities to identify client needs, recommend or refer to suitable solutions, and support account opening and maintenance. It also performs multi-step activities within established financial limits, addresses routine issues, and escalates non-standard matters.

The position requires compliance with company policies, AML laws, and regulatory requirements, including accurate identity verification, data integrity, and appropriate authentication and documentation. The colleague contributes to the team’s success, completes required training, and participates in performance and development activities.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays, as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, including the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage client flow in person and by phone, serving as a first point of contact for inquiries, issue resolution, and referrals.
• Deliver consistent, relationship-driven client experiences as a hospitality ambassador for the financial center.
• Complete accurate and efficient everyday banking transactions and basic consumer account opening and maintenance.
• Engage clients in meaningful conversations to identify needs, explain available options, and connect them with appropriate partners or specialists.
• Educate clients on banking products, services, and digital capabilities to support convenience and financial well-being.
• Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
• Perform a broad range of client transactions and multi-step activities within established financial limits.
• Address routine client problems using standard procedures and escalate non-standard issues or potential risks appropriately.
• Follow company guidelines, AML laws, regulatory requirements, authentication and documentation standards, and TD’s code of conduct.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive, collaborative work environment and share insights, lessons learned, and best practices with the team.
• Participate in performance and development activities and embrace different perspectives.

Benefits

• Base salary and variable compensation or incentive awards, including potential eligibility for cash and/or equity awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and access to an online learning platform.
• Reward and recognition programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED