Associate Banker II - Cranford (40 hour)

TD Bank•Cranford, NJ

4d•Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by providing everyday banking services, supporting consumer product needs, and building trusted client relationships. The role combines accurate transactions and basic consumer account opening and maintenance with needs-based conversations that help clients understand options and connect with appropriate specialists. It may serve as the first point of contact at a financial center, manage in-person and phone client flow, and provide a high-touch experience while following risk, compliance, and regulatory standards. The position supports client financial goals through product and service education, proactive outreach, referrals, and sound issue resolution. It performs a broad range of client transactions and multi-step activities within established financial limits, handles routine requests, and escalates non-standard issues or risk indicators as appropriate. The role also completes required training, contributes to team performance, and follows TD’s service, conduct, and ethical standards.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work scheduled operating hours, including evenings, weekends, and holidays.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Clear, concise, and consistent communication skills.
Demonstrated problem-solving skills and sound judgment.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Manage in-person and phone client flow and serve as a first point of contact for inquiries, issue resolution, and referrals.
Deliver accurate, efficient everyday banking transactions and perform basic consumer account opening and maintenance.
Build client relationships through personalized, empathetic, needs-based conversations.
Educate clients about banking products, services, and digital capabilities, and connect them with specialists when appropriate.
Identify client needs and opportunities, initiate referrals, and conduct proactive outreach, including scheduling appointments.
Recommend client solutions using knowledge of banking products, tools, and resources.
Perform client transactions and multi-step activities within established financial limits; address routine requests and escalate non-standard issues.
Follow compliance, AML, identification verification, authentication, documentation, data integrity, and risk procedures.
Identify discrepancies, material changes, and risk indicators and escalate them according to policy.
Complete required training and participate in development and performance activities.
Collaborate with colleagues, share insights and best practices, and contribute to a positive, inclusive team environment.
Adhere to TD’s code of conduct, ethical standards, and service strategy.