Associate Banker II - Manchester, NH (Franklin Street)

TD•Manchester, NH

9d•$22 - $28•Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by supporting clients with everyday banking and consumer product needs. The role builds meaningful client relationships through accurate transactions, clear communication, needs-based conversations, product education, and referrals to appropriate specialists, while consistently following risk, regulatory, and compliance standards. The position may serve as the financial center’s first point of contact and hospitality ambassador, guiding client flow in person and by phone. It performs a broad range of client transactions and multi-step activities within established financial limits, supports basic consumer account opening and maintenance, and identifies and escalates issues or risk indicators when appropriate. The role also participates in inbound and outbound acquisition efforts, proactive client outreach, appointment scheduling, required training, and ongoing team and development activities.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Manage client flow in person and by phone, serve as a first point of contact, and direct inquiries, issue resolution, and referrals to appropriate partners.
Deliver accurate and efficient everyday banking transactions and support basic consumer account opening and maintenance.
Create personalized, relationship-driven client interactions that build trust and strengthen ongoing relationships.
Identify client needs and opportunities through meaningful conversations, explain available options, and refer clients to appropriate partners or specialists.
Educate clients on banking products, services, and digital capabilities to support convenience and financial well-being.
Engage in proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
Use knowledge of banking products, insights, tools, and resources to evaluate and recommend client solutions.
Perform and make decisions on a broad range of client transactions and multi-step activities within established financial limits.
Resolve routine client issues using standard procedures and escalate non-standard issues as appropriate.
Follow operational, AML, regulatory, authentication, identification-verification, documentation, and data-integrity requirements.
Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
Complete required training and contribute to a positive, collaborative team environment by sharing insights and best practices.
Participate in performance and development activities and uphold TD’s code of conduct and ethical standards.

Benefits

Health and well-being benefits.
Savings and retirement programs.
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
Banking benefits and discounts.
Career development, training, mentoring programs, and reward and recognition.
Variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan.

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