Associate Relationship Banker - Franklin Morton - Franklin, IN

JPMorgan Chase & Co. • Franklin, IN

15h • Onsite

About The Position

At Chase, Associate Relationship Bankers create welcoming, memorable experiences for clients and employees through attentive service, strong relationships, and inclusive practices. In a Chase branch, the banker represents the Chase brand and culture, combining current banking solutions and financial technology with friendly service.

The role assists walk-in and scheduled clients in person and by phone, draws on financial knowledge to understand client needs, and recommends suitable products and services. The banker also educates clients about digital banking options and connects them with specialist colleagues when needed. The position requires following applicable policies, procedures, risk controls, and regulatory banking requirements.

The role is subject to Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements and requires registration or an update in the National Mortgage Licensing System and Registry (NMLS) under the SAFE Act. Continued employment depends on meeting these requirements, including registration after starting and completing annual renewals and required updates.

Requirements

• High school degree, GED, or foreign equivalent.
• Ability to create memorable client experiences and elevate the client experience.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work branch hours, including weekends and some evenings.
• Meet applicable Dodd-Frank/Truth in Lending Act and SAFE Act Loan Originator qualification and NMLS registration requirements.

Nice To Haves

• At least 1 year of sales experience in retail, financial services, or a related industry, with success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Deliver attentive, friendly service and create a welcoming environment that exceeds client expectations.
• Communicate politely and consultatively, asking questions and listening to understand and anticipate client needs.
• Assist walk-in and scheduled clients in person and by phone, build relationships, understand financial needs, and tailor product and service recommendations.
• Educate clients about technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn banking products, services, and procedures quickly and accurately to consult with clients and connect them with specialists for complex financial needs.
• Follow policies, procedures, and regulatory banking requirements.
• Operate within established risk parameters and meet internal and external risk and compliance obligations, including required training.
• Register with or update NMLS as required under the SAFE Act and complete annual renewals and required updates.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED