Associate Auto Adjuster

USAA•CVA,VA-Crossways I & II, VA

8d•$49,840 - $51,840•Hybrid

About The Position

USAA is seeking dedicated professionals to work in their Chesapeake office as a Customer Service Auto Claims representative. This role focuses on adjusting non-injury auto claims under supervision, involving investigation, evaluation, negotiation, and adjustment of low complexity auto insurance claims for members. The position encompasses the end-to-end claims process, settling claims in compliance with state laws and regulations, and delivering exceptional customer service by setting expectations, communicating proactively, and providing advice for appropriate solutions. The role offers a comprehensive, paid 9-week training program covering all materials, licensing costs, and hands-on guidance. After six months in-office, there is an opportunity for hybrid work, with 2 days offsite per week. Military veterans and spouses are highly encouraged to apply. Work schedules may vary and include some weekends. Relocation assistance is not available.

Requirements

High School Diploma or equivalent experience or GED
Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
Ability to prioritize and multi-task while navigating through multiple business applications
Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire
Successful completion of job-related assessments is required.

Nice To Haves

US military experience gained through military service or gained as a military spouse / domestic partner
Bachelor’s degree

Responsibilities

Acquire and apply basic knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high volume and low complexity auto claims (e.g., simple comprehensive and collision, glass, roadside, and rental vehicle coverages for repairable vehicles).
Resolve claims through proactive problem-solving and decision-making within authority guidelines and under direct supervision, overcoming obstacles, and effectively prioritizing workload.
Clearly document thought process, including damage evaluation, investigation, negotiation, and settlement decisions.
Collaborate with and set expectations for external and internal business partners to facilitate claims resolution.
Support members, business partners, and claimants through various communication channels, utilizing digital tools for timely and effective resolutions with exceptional service.
Acquire and apply foundational knowledge of Property and Claims (P&C) insurance industry products and services, including P&C insurance policy contracts, coverages, and internal claims handling processes and procedures.
Support workload surges and catastrophe (CAT) response operations as needed, potentially including evening, weekend, and/or holiday work outside normal hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.