Associate Auto Adjuster - Must be in EST - Remote w/ Training

Military Spouse Corporate Career Network

1d•Remote

About The Position

The Associate Auto Adjuster role is an opportunity for individuals to learn and grow in a new career, with USAA investing in comprehensive training. The role involves adjusting non-injury auto claims under supervision, including investigation, evaluation, negotiation, and settlement of low complexity auto insurance claims. This position focuses on the end-to-end claims process, ensuring compliance with state laws and regulations, and delivering exceptional customer service by setting expectations, communicating proactively, and providing advice for appropriate solutions. Military spouses of active-duty service members in the Eastern Standard Time Zone are particularly encouraged to apply. The role requires remote work, with a comprehensive, fully paid 9-week training program covering all materials, licensing costs, and guidance. Work schedules may vary and include some weekends. Travel to a regional office may be required during training. The position also involves supporting workload surges and catastrophe response operations, potentially requiring evening, weekend, or holiday work and travel with minimal notice.

Requirements

High School Diploma or equivalent experience or GED
Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
Ability to prioritize and multi-task while navigating through multiple business applications
Successful acquisition of an insurance adjuster license and applicable state registrations within 90 days of hire
Successful completion of job-related assessments is required.

Nice To Haves

US military experience gained as a military spouse / domestic partner
Bachelor’s degree

Responsibilities

Acquire and apply basic knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high volume and low complexity auto claims (e.g., simple comprehensive and collision, glass, roadside, and rental vehicle coverages for repairable vehicles).
Resolve claims through proactive problem-solving and decision-making within authority guidelines and under direct supervision, overcoming obstacles, and effectively prioritizing workload.
Clearly document thought process, including damage evaluation, investigation, negotiation, and settlement decisions.
Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
Support members, business partners, and claimants through various communication channels, including digital tools, to drive timely and effective resolutions through exceptional service.
Acquire and apply foundational knowledge of Property and Claims (P&C) insurance industry products, services, P&C insurance policy contracts, coverages, and internal claims handling processes and procedures.
Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.