Associate Auction Coordinator (Chicago, IL)

Auction • Chicago, IL

10d • Hybrid

About The Position

The Associate Auction Coordinator supports the administrative work and internal processes behind Auction.com’s online judicial foreclosure sale operations. The role helps ensure that documentation, records, quality checks, and system workflows are completed accurately and efficiently, contributing to transactions from start to finish and a seamless customer experience. The coordinator also helps educate buyers on navigating and participating in online auctions and communicates with customers and internal teams by phone and email. The position operates under the guidance of a Lead Coordinator, who supports day-to-day workflow coordination and consistency in processes and quality standards.

This is a part-time hybrid role with schedules assigned according to business needs. Employees work between 15 and 30 hours per week, typically 4–8 hours per workday, with a mix of 2–3 days working from home and 2–3 days in the office. Hours and schedules may fluctuate. Training and resources are provided. Training pay is $20 per hour, increasing incrementally after successful positional training and as skills, proficiency, and responsibilities develop, within a stated range of $20–$30 per hour.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Strong attention to detail and focus on accuracy and quality.
• Ability to quality-check documents with minimal errors.
• Strong organization and time-management skills.
• Reliability, consistency, and accountability.
• Excellent listening, verbal, and written communication skills.
• Technical troubleshooting skills and comfort learning new internal systems and tools.
• Ability to adapt, quickly grasp new concepts, and manage several assignments while maintaining performance.
• Ability to work independently and collaboratively with a team.
• Patience and the ability to communicate clearly and concisely with customers.
• Openness to feedback and coaching.
• Ability to follow processes and maintain consistency across work.
• Professional communication with internal and external clients.

Nice To Haves

• Prior auction experience is appreciated but not required.
• Working knowledge of Salesforce or other CRM systems; training is provided.
• Experience in administrative, clerical, or office support roles.
• Experience handling high-volume emails, phone calls, or document processing.

Responsibilities

• Perform administrative and clerical tasks to support daily office operations.
• Review, proofread, and quality-check documents for accuracy, completeness, and compliance.
• Maintain and organize digital and/or physical filing systems.
• Assist in creating and formatting documents in Microsoft Word and Excel.
• Handle email communications professionally and efficiently.
• Answer and manage incoming phone calls, directing or resolving inquiries as appropriate.
• Enter data accurately across systems and documents.
• Assist with report generation and tracking.
• Support internal workflows and ensure tasks are completed on time.
• Collaborate with team members to cross-check work and maintain quality standards.
• Participate in training sessions and team meetings as needed.
• Provide professional, courteous customer communication by phone and email.
• Serve as a point of contact for customer inquiries, updates, and follow-ups.
• Communicate information clearly, accurately, and in a timely manner.
• Maintain professionalism, responsiveness, clarity, and attention to detail in customer interactions.
• Help educate buyers on navigating and participating in the online auction process.

Benefits

• Competitive pay.
• Regular training opportunities for professional growth and development.
• Employee recognition program.
• Employee referral program.
• Eligibility to participate in the Auction.com 401k program.
• Competitive travel pay policy to help compensate for personal vehicle usage when applicable.
• 401k match, annual incentive program, healthcare coverage, and other benefits for eligible roles.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED