Associate Application Analyst-Facility Readiness

UHS • Tredyffrin Township, PA

5d • Onsite

About The Position

The Corporate IS Department is seeking a dynamic and talented Associate Application Analyst – Facility Readiness. The Associate Application Analyst-Facility Technical Readiness provides project management planning to the Information Services Team. Coach and support IS team members on UHS best practices and tools for project management that support organization’s ability to achieve strategic, financial and time-based goals.

Requirements

• 2 years of college coursework or Associate's degree. Bachelor’s degree preferred.
• 1-3 years experience working on projects.
• Knowledge of project management terms and tools, support methods and practices.
• Learns quickly, takes constructive feedback on performance, stays focused on the job with attention to detail and produces desired outcomes.
• Able to communicate clearly and respectfully with all levels at Corporate and with facility personnel.
• Strong customer focus and ability to set and manage client expectations.
• Microsoft Office – Proficient in Word, Power Point, Outlook, strong understanding of Excel and Visio.
• WebEx meeting facilitation.

Nice To Haves

• Strong organizational skills with an ability to prioritize and meet deadlines.
• Excellent verbal and communication skills.
• Excellent oral and written communication skills, as well as ability to present and explain technical information in a way that establishes rapport, persuades others and gains understanding.

Responsibilities

• Development and Implementation: Must be familiar with all active IS Projects to facilitate project completion. Manage project calendars, run webinar meetings and coach IS staff on project management standards including: design communication planning, create meeting structures, build processes, evaluate and improve existing processes and promote continuous improvement of project plans.
• Manage small projects independently: run meetings, manage agenda, provide recaps and track action items, tasks, issues and project status, drive deadlines.
• Maintain solid documentation, which includes best practices, troubleshooting and configuration guidelines.
• Determine and document device requirements, submitting capital requests, and provide/confirm tracking logistics.
• Maintenance and Support: Provide support to both Corporate and Facility IS team members, answer questions related to the application/project and escalate issues as necessary.
• Provide support to Leadership and PMO in team member training and facility communication initiatives and project completion.
• Review / Verify Quotations, Purchase Orders and Invoices to ensure payment can be secured. Work in conjunction with Corporate Accounting, Purchasing and Receiving Department(s).
• Technical: Installs, configures and tests PC desktops, laptops, printers and other clinical workflow devices, and / or leads other team members in these activities.
• Troubleshoots network connectivity related to desktops, laptops, printers and other peripheral devices.
• Supports Microsoft Office and other office and clinical applications.
• Monitors and reports technical issues related to facility and corporate systems.
• Serves as a point of escalation for facility technical issues.
• Works with facility teams, corporate teams and vendors related to implementations, upgrades and ongoing support for technical components.
• Provides testing and validation of system technical components.
• Administration and Oversight: Provides technical support and guidance to other team members as required.
• Prepares and promptly submits all routine and special reports.
• Keeps management well informed of all activities, needs, problems.
• Maintains Service Excellence principles.
• Performs other tasks as required by management.

Benefits

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree