Associate Analyst (Leave Administration), HR Shared Services

T. Rowe Price • Owings Mills, MD

5d • $59,000 - $118,000 • Hybrid

About The Position

The Associate Analyst (Leave Administration) is a member of the Tier 2 Benefits Services team within Global HR Shared Services and Payroll. The role supports day-to-day leave administration for associates in the U.S. and Canada by responding to inquiries, completing established processes, maintaining accurate records, and helping resolve routine benefits and leave issues. The analyst works within standardized procedures and established parameters, collaborates with the Benefits Analyst (Leave Administration), teammates, internal partners, and external vendors, and escalates more complex questions when appropriate.

The role contributes to initiatives including implementation of a new third-party leave administrator, Maryland Paid Family Leave readiness, and development of the Global Leave Hub. It also supports benefits projects, reporting, communications, technology enhancements, and process improvements. Success requires attention to detail, adaptability, accountability, collaboration, and clear, timely, professional communication. The analyst is responsible for the quality and timeliness of their work, verifies deliverables against team objectives, and seeks guidance on new or complex assignments.

Requirements

• Bachelor's degree or the equivalent combination of education and relevant experience.
• Ability to follow standardized procedures, apply established guidelines, maintain confidentiality, and appropriately escalate complex or sensitive issues.
• Strong analytical, critical-thinking, and problem-solving skills, including the ability to gather information, identify trends, and support basic reporting and analysis.
• Strong attention to detail, organization, and time management, with the ability to produce accurate and timely work while managing competing priorities in a fast-paced, high-volume environment.
• Strong customer-service, communication, and collaboration skills, including the ability to explain information clearly and empathetically and work effectively with associates, teammates, internal partners, and external vendors.

Nice To Haves

• Prior experience in leave administration, employee benefits, human resources, employee services, or a related operational support environment.
• Foundational knowledge of employee benefits and leave programs, including FMLA, ADA, workers’ compensation, and state paid leave programs, with an interest in continuing to build regulatory knowledge.
• Experience using Workday or a similar HRIS platform and case management systems such as Salesforce or ServiceNow.
• Proficiency with Microsoft Office, particularly Excel, including experience using formulas, filters, tables, or pivot tables.

Responsibilities

• Participate in implementation and monitoring activities for a variety of human resource programs.
• Perform historical analyses with guidance to inform program development and improvements.
• Conduct analyses with some guidance to predict program effectiveness in achieving desired results.
• Participate in implementation and execution of effective frameworks for human resource projects such as succession planning, talent management, coaching, and team structure.
• Apply foundational working knowledge of tactical and theoretical concepts to assist in developing advisory solutions for business unit or human resource initiatives.
• Respond to associate inquiries and complete established day-to-day leave administration processes.
• Maintain accurate records and help resolve routine benefits and leave issues, escalating more complex questions when appropriate.
• Contribute to implementation of a new third-party leave administrator, Maryland Paid Family Leave readiness, and development of the Global Leave Hub.
• Support benefits projects, reporting, communications, technology enhancements, and process improvements.
• Verify work deliverables for quality, timeliness, and alignment with team objectives; seek guidance for new or more complex assignments.
• Communicate with associates and partners across Human Resources, Associate Relations, Payroll, and external service providers.

Benefits

• Competitive compensation
• Annual bonus eligibility
• A generous retirement plan
• Hybrid work schedule
• Health and wellness benefits, including online therapy
• Paid time off for vacation, illness, medical appointments, and volunteering days
• Family care resources, including fertility and adoption benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level