Associate Analyst (Leave Administration), HR Shared Services

T. Rowe Price • Owings Mills, MD

4d • Hybrid

About The Position

The Associate Analyst (Leave Administration) is a service-oriented member of the Tier 2 Benefits Services team, supporting leave administration for associates in the United States and Canada. The role operates in a fast-paced, high-volume environment, handling associate inquiries, completing established processes, maintaining accurate records, and helping resolve routine benefits and leave issues. Work is performed within standardized procedures and established parameters, in collaboration with the Benefits Analyst (Leave Administration), team members, internal partners, and external vendors. More complex questions are escalated as appropriate.

The role contributes to initiatives including implementation of a new third-party leave administrator, Maryland Paid Family Leave readiness, and development of a Global Leave Hub to centralize leave information and processes across regions. It also supports benefits projects, reporting, communications, technology enhancements, and process improvements. The position requires attention to detail, adaptability, accountability, collaboration, and clear, timely, professional communication. The associate is responsible for the quality and timeliness of their work, verifying deliverables against team objectives and seeking guidance on new or complex assignments.

This position is eligible for a hybrid work schedule, with up to one day per week working from home (Friday). U.S. applicants must have work authorization that does not require current or future visa sponsorship.

Requirements

• Bachelor's degree or an equivalent combination of education and relevant experience.
• Ability to follow standardized procedures and established guidelines, maintain confidentiality, and appropriately escalate complex or sensitive issues.
• Strong analytical, critical-thinking, and problem-solving skills, including gathering information, identifying trends, and supporting basic reporting and analysis.
• Strong attention to detail, organization, and time management, with the ability to produce accurate and timely work while managing competing priorities in a fast-paced, high-volume environment.
• Strong customer-service, communication, and collaboration skills, including the ability to explain information clearly and empathetically and work effectively with associates, team members, internal partners, and external vendors.
• Clear, timely, and professional communication.

Nice To Haves

• Prior experience in leave administration, employee benefits, human resources, employee services, or a related operational support environment.
• Foundational knowledge of employee benefits and leave programs, including FMLA, ADA, workers’ compensation, and state paid leave programs, with interest in building regulatory knowledge.
• Experience using Workday or a similar HRIS platform and case management systems such as Salesforce or ServiceNow.
• Proficiency with Microsoft Office, particularly Excel, including formulas, filters, tables, or pivot tables.

Responsibilities

• Support day-to-day leave administration by responding to associate inquiries, completing established processes, maintaining accurate records, and helping resolve routine benefits and leave issues.
• Collaborate with the Benefits Analyst (Leave Administration), team members, internal partners, and external vendors; escalate complex questions when appropriate.
• Participate in implementation and monitoring activities for a variety of human resource programs.
• With guidance, perform historical analyses to inform program development and improvements.
• With some guidance, conduct analyses to predict the effectiveness of programs in achieving desired results.
• Participate in implementing and executing frameworks for human resource projects, such as succession planning, talent management, coaching, and team structure.
• Assist in developing advisory solutions in support of business unit or human resource initiatives, applying foundational knowledge of tactical and theoretical concepts.
• Contribute to implementation of a new third-party leave administrator, Maryland Paid Family Leave readiness, and development of the Global Leave Hub.
• Support benefits projects, reporting, communications, technology enhancements, and process improvements.
• Verify the quality and timeliness of deliverables against team objectives and seek guidance on new or complex assignments.

Benefits

• Competitive compensation
• Annual bonus eligibility
• Generous retirement plan
• Hybrid work schedule
• Health and wellness benefits, including online therapy
• Paid time off for vacation, illness, medical appointments, and volunteering days
• Family care resources, including fertility and adoption benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level