Associate Account Executive - Personal Lines Insurance

Marsh McLennan•Van Nuys, CA

1d•Hybrid

About The Position

The Associate Account Executive (AAE) on the Personal Lines team will be responsible for providing the highest quality service to customers and cross-selling within the existing book of business. This role serves as the day-to-day liaison between the insurance company (MIB) and designated accounts, assisting in managing client relationships. Daily servicing includes addressing coverage issues, contract analysis, exposure analysis, handling inside service work, endorsement activity, coverage questions, problem-solving, renewal control, and policy checking and binding. The AAE will also inform the Producer on strategic account issues, claims, and potential problems, overseeing renewal processes and ensuring Standard Operating Guidelines (SOGs) are followed. The position requires experience in all areas of personal insurance.

Requirements

Experience in all areas of personal insurance.
High school diploma required.
Proficient MS Office Suite (Word, Excel, Outlook).

Nice To Haves

College Degree preferred.
Current California Department of Insurance License.
3-7 years of experience.

Responsibilities

Provide the highest quality service to customers.
Cross-sell within the existing book of business.
Serve as the day-to-day liaison between the insurance company (MIB) and designated accounts.
Assist in managing relationships with clients (business managers and/or individual customers).
Address various coverage issues, contract analysis, and exposure analysis.
Handle and/or direct all inside service work associated with clients' accounts.
Manage endorsement activity, routine coverage questions, and problem-solving.
Manage renewal control and preparation of formal proposals.
Check and bind policies.
Inform the Producer on strategic account issues, claims, and other potential problems.
Oversee all processes related to renewals and account management.
Ensure Standard Operating Guidelines (SOG’s) are used and followed for all insurance transactions.
Build and maintain constructive and effective relationships with clients by meeting and exceeding client expectations.
Provide consistent, accurate, timely, and pertinent communication to clients via emails, phone contact, and meetings.
Respond to client inquiries/issues within a 24-hour timeline.
Resolve/assist with any service or claims issues/questions.
Assist in the design of or independently design insurance plans for clients, thinking about out-of-the-box solutions.
Assist clients in making appropriate coverage changes, making each contact a marketing opportunity.
Attend face-to-face meetings with clients to review summary reports, make presentations, and maintain client relationships.
Inform and educate clients about coverage, exclusions, exposures, gaps in coverage, stewardship programs, and other relevant information.
Monitor and review client satisfaction at least quarterly and report findings/issues to the Producer of the account.
Cross-sell and/or refer new business leads to appropriate departments.
Utilize carrier websites, carrier communications, new coverage options, and billing procedures.
Quote new business and renewal options to every client, including various coverage types like higher limits of liability, higher deductible options, earthquake coverage, flood coverage, excess flood coverage, increased mold coverage, identity theft coverage, umbrella or excess liability/excess uninsured/underinsured coverage, employment practices liability/board of directors and officers coverage, inland marine coverage, guaranteed replacement cost, equipment breakdown coverage, and enhanced auto coverages.
Review and check policies based on SOG checklists, including proposals, applications, letters, invoicing, summaries of insurance, certificates, evidence of insurance, and binders.
Assist in managing Accounts Receivables for the book.
Maintain agency EPIC files accurately and consistently, documenting conversations in emails and other notes sent to clients, while adhering to all MIB electronic and EPIC procedures.