Personal Lines Insurance Account Manager

Sihle Insurance Group Inc•Altamonte Springs, FL

2d•Hybrid

About The Position

Join Our Team at Sihle Insurance Group as a Personal Insurance Account Manager! Are you ready to make an impact at a leading insurance agency that values innovation, growth, and delivering exceptional results for clients? At Sihle Insurance Group, we are dedicated to providing exceptional service and personalized insurance solutions that meet the unique needs of our clients. With over 50 years of experience in the industry and office locations spread throughout Florida, we’ve earned a reputation for excellence and integrity. As a business that is fully committed to remaining a family-owned and community-focused business, we pride ourselves on fostering a positive and supportive work environment, where every team member can thrive.

Requirements

Minimum of an Active Florida 4-40 (Customer Representative License), 2-20 (Property and Casualty License), or 20-44 (Personal Lines Agent).
Ideal candidate with 3+ years experience servicing Personal Lines Insurance Accounts.
Ability to perform in a fast-paced environment.
Excellent verbal and written communication skills with prompt response times.
Knowledge of insurance products and their application to business.
Professional phone/office etiquette.
Maintains a cordial and professional relationship and has a strong service focus.
Ability to perform at a high volume with a high degree of accuracy.
Exceptional personal character, including a strong work ethic, positive attitude, and willingness to assist others.
Ability to cross-sell to new and existing clients.

Nice To Haves

Applied Epic experience is a plus.
Bilingual is a plus.

Responsibilities

Manage an assigned personal lines insurance book of business.
Deliver amazing client service.
Ensure all productivity, quality, and service standards are met.
Implement client insurance policy administrative processes, including tracking, renewals, new policy set-up, online rating, invoicing, accounts receivables monitoring, audit and contract review, finance contact preparation, and policy review.
Maintain current, accurate data in the Applied Epic agency management system.
Develop and maintain positive, productive relationships with agents, leadership, and co-workers.
Provide high level, responsive customer service to clients.