Assoc Product Complaints Specialist
About The Position
The Associate Product Complaints Specialist logs, investigates, and closes product complaints in the complaint system in a timely manner, following established procedures and Medline standards and regulatory requirements. The role conducts product investigations with guidance using methods such as sample performance testing, image evaluation, historical data and trend analysis, production and inspection record review, and vendor correspondence. It analyzes findings to identify root causes and trends, prepares investigation summaries, and processes complaint resolutions, including closing responses, credits or replacements, recommendations, and coordination of servicing needs. The specialist also supports divisional QA, product management, and other stakeholders with complaint-related quality activities. Medline Industries, LP offers a competitive total rewards package, continuing education and training, and career potential within a growing worldwide organization. The role is bonus and/or incentive eligible. Benefits vary based on hours worked: employees working an average of 30 or more hours per week are offered health insurance, life and disability coverage, 401(k) contributions, and paid time off. Employees working less than 30 hours per week are offered 401(k) contributions, paid time off, and access to the Employee Assistance Program, Employee Resource Groups, and the Employee Service Corp.
Requirements
- High school diploma or equivalent and at least 1 year of experience in Quality, preferably in the Medical Device or Pharma industry; alternatively, a bachelor's degree in a relevant field.
- Experience providing customer service to internal and external stakeholders.
- Ability to collaborate cross-functionally, manage concurrent tasks with competing priorities, and meet critical deadlines.
- Strong analytical and problem-solving abilities with attention to detail.
- Basic proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Nice To Haves
- At least 2 years of experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving.
- Experience with SAP or similar complaint investigation software.
Responsibilities
- Log, investigate, and close complaints in the complaint system promptly and in accordance with established procedures, Medline standards, and regulatory requirements.
- Conduct product investigations with guidance using sample performance testing, image evaluation, historical data analysis, trend review, production and inspection record review, vendor correspondence, and other relevant methods.
- Analyze investigation findings to identify root causes and trends, and prepare clear, concise investigation summaries.
- Process complaint resolutions, including drafting closing responses to complainants, issuing credits or replacements, making recommendations, and coordinating servicing needs.
- Support divisional QA, product management, and other stakeholders with quality activities related to product complaints.
Benefits
- Health insurance
- Life and disability coverage
- 401(k) contributions
- Paid time off
- Employee Assistance Program access
- Employee Resource Groups
- Employee Service Corp access
- Continuing education and training
- Bonus and/or incentive eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
