Assoc Product Complaints Specialist

Medline • Mundelein, IL

18h

About The Position

The Assoc Product Complaints Specialist executes product complaint management, investigation, and servicing requests. The role also provides light support and guidance to stakeholders on additional quality activities related to complaints.

The specialist logs, investigates, and closes complaints in the complaint system in accordance with established procedures, Medline standards, and regulatory requirements. Investigations may involve sample performance testing, image evaluation, historical data and trend analysis, production or inspection record review, and vendor correspondence. The specialist analyzes findings to identify root causes and trends, prepares investigation summaries, processes resolutions, and coordinates servicing needs. The role supports divisional QA, product management, and other stakeholders on complaint-related quality activities.

Medline offers a competitive total rewards package, continuing education and training, and career potential within a growing worldwide organization. The position is bonus and/or incentive eligible. The anticipated annual salary range is $62,000 to $93,000; actual salary varies based on location, education, experience, skills, and abilities. Benefits vary according to average weekly hours worked.

Requirements

• High school diploma or equivalent and 1–3 years of experience in Quality, preferably in the medical device or pharmaceutical industry; alternatively, a bachelor’s degree in a relevant field.
• Experience providing customer service to internal and external stakeholders.
• Ability to collaborate cross-functionally, manage concurrent tasks with competing priorities, and meet critical deadlines.
• Strong analytical and problem-solving abilities with attention to detail.
• Basic proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

Nice To Haves

• 2–3 years of experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving.
• Experience with SAP or similar complaint investigation software.

Responsibilities

• Log, investigate, and close complaints in the complaint system in a timely manner, following complaint handling procedures and Medline standards and regulatory requirements.
• Conduct product investigations with guidance using methods such as sample performance testing, image evaluation, historical data analysis, trend review, production and inspection record review, and vendor correspondence.
• Analyze investigation findings to identify root causes and trends, and draft clear, concise investigation summaries.
• Process complaint resolutions, including drafting responses to complainants, issuing credits or replacements, making recommendations, and coordinating servicing needs.
• Support divisional QA, product management, and other stakeholders with quality activities related to product complaints for supported divisions.

Benefits

• Health insurance
• Life and disability benefits
• 401(k) contributions
• Paid time off
• Employee Assistance Program access for employees working fewer than 30 hours per week
• Employee Resource Groups for employees working fewer than 30 hours per week
• Employee Service Corp access for employees working fewer than 30 hours per week
• Continuing education and training
• Bonus and/or incentive eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED