Supv Product Complaints

Medline • Mundelein, IL

1d

About The Position

The Supervisor Product Complaints oversees staff and manages the product complaint investigation process, including workload distribution and performance management. The role provides day-to-day guidance to complaint personnel to promote consistent investigations and compliance with Medline standards and regulatory requirements. The supervisor also supports process improvement, reporting and data analysis, customer inquiries, and audits, while managing team operations and developing employees.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in the medical device or pharmaceutical industry.
• Experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving.
• Experience analyzing and reporting data to identify issues, trends, or exceptions, drive improvement, and find solutions.
• Experience with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Experience with SAP.
• Position may require up to 10% travel.

Nice To Haves

• Bachelor’s degree.
• At least 1 year of people management experience leading a compliant and engaged team in a regulated setting.
• Intermediate experience with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Experience with SAP or similar complaint investigation software.

Responsibilities

• Oversee investigation quality and ensure adherence to Medline standards and regulatory requirements.
• Participate in initiatives to improve complaint-handling quality, efficiency, and productivity.
• Generate reports and analyze complaint data according to business needs.
• Address internal and external customer inquiries, clarify processes, and provide procedural guidance.
• Support internal and external audits related to complaint management and compliance.
• Oversee daily team operations and provide hands-on support when needed.
• Allocate resources, manage schedules, and ensure compliance goals are met.
• Recruit, train, and develop individual contributors to support business objectives and long-term success.
• Set clear expectations, evaluate performance, conduct job appraisals, and foster engagement through goal setting, feedback, and reviews.

Benefits

• Health insurance
• Life insurance
• Disability insurance
• 401(k) contributions
• Paid time off
• Continuing education and training
• Bonus and/or incentive eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED