Assoc Product Complaints Specialist

Medline Industries, LP•Mundelein, IL

2d•$62,000 - $93,000

About The Position

The Assoc Product Complaints Specialist executes product complaint management, investigations, and servicing requests. The role also provides light support and guidance to stakeholders on quality activities related to complaints. The specialist logs, investigates, and closes complaints in the complaint system according to established procedures, Medline standards, and regulatory requirements. With guidance, they conduct product investigations using methods such as sample performance testing, image evaluation, historical data analysis, trend review, production and inspection record review, and vendor correspondence. They analyze findings for root causes and trends, prepare investigation summaries, and process complaint resolutions, including responses to complainants, credits or replacements, recommendations, and coordination of servicing needs. The role supports divisional QA, product management, and other stakeholders with complaint-related quality activities. Medline offers a competitive total rewards package, continuing education and training, and career growth potential within a growing worldwide organization. The position is bonus and/or incentive eligible. The anticipated annual salary range is $62,000–$93,000; actual pay varies based on location, education, experience, skills, and abilities. Benefits for employees working an average of 30 or more hours per week include health insurance, life and disability insurance, 401(k) contributions, and paid time off. Employees working fewer than 30 hours per week receive 401(k) contributions, paid time off, and access to the Employee Assistance Program, Employee Resource Groups, and the Employee Service Corp. Medline is dedicated to creating an inclusive workplace where everyone can belong and grow their career, and is an equal opportunity employer.

Requirements

High school diploma or equivalent and 1–3 years of experience in Quality, preferably within the medical device or pharmaceutical industry, or a bachelor’s degree in a relevant field.
Experience providing customer service to internal and external stakeholders.
Skill in cross-functional collaboration, managing concurrent tasks with competing priorities, and meeting critical deadlines.
Strong analytical and problem-solving abilities with attention to detail.
Basic proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

Nice To Haves

2–3 years of experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving.
Experience with SAP or similar complaint investigation software.

Responsibilities

Log, investigate, and close complaints in the complaint system in a timely manner, following complaint-handling procedures and Medline standards and regulatory requirements.
Conduct product investigations with guidance using sample performance testing, image evaluation, historical data analysis, trend review, production and inspection record review, vendor correspondence, and other relevant methods.
Analyze investigation findings to identify root causes and trends, and draft clear, concise investigation summaries.
Process complaint resolutions, including drafting closing responses to complainants, issuing credits or replacements, making recommendations, and coordinating servicing needs.
Support divisional QA, product management, and other stakeholders with quality activities related to product complaints.