Assoc Product Complaints Specialist

Medline • Mundelein, IL

19h

About The Position

The Associate Product Complaints Specialist logs, investigates, and closes product complaints in the complaint system in a timely manner, following established complaint handling procedures and Medline standards and regulatory requirements. With guidance, the specialist conducts product investigations using methods such as sample performance testing, image evaluation, historical data analysis, trend review, production and inspection record review, vendor correspondence, and other relevant techniques. The role analyzes findings to identify root causes and trends and drafts clear, concise investigation summaries.

The specialist processes complaint resolutions, including drafting closing responses to complainants, issuing credits or replacements, making recommendations, and coordinating servicing needs. The role also supports divisional QA, product management, and other stakeholders with quality activities related to product complaints for supported divisions.

Medline offers a competitive total rewards package, continuing education and training, and career potential within a growing worldwide organization. The anticipated annual salary range is $62,000 to $93,000; actual pay varies based on location, education, experience, skills, and abilities. The role is bonus and/or incentive eligible. Benefits vary according to average weekly hours worked.

Requirements

• High school diploma or equivalent and at least 1 year of experience in Quality, preferably in the Medical Device or Pharma industry, OR a bachelor's degree in a relevant field.
• Experience providing customer service to internal and external stakeholders.
• Ability to collaborate cross-functionally, manage concurrent tasks with competing priorities, and meet critical deadlines.
• Strong analytical and problem-solving abilities with attention to detail.
• Basic proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

Nice To Haves

• At least 2 years of experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving.
• Experience with SAP or similar complaint investigation software.

Responsibilities

• Log, investigate, and close complaints in the complaint system promptly and in accordance with complaint procedures, Medline standards, and regulatory requirements.
• Conduct product investigations using methods such as sample performance testing, image evaluation, historical data analysis, trend review, production and inspection record review, and vendor correspondence.
• Analyze investigation findings to identify root causes and trends, and draft investigation summaries.
• Process complaint resolutions, including drafting closing responses, issuing credits or replacements, making recommendations, and coordinating servicing needs.
• Support divisional QA, product management, and other stakeholders with quality activities related to product complaints for supported divisions.

Benefits

• Health insurance
• Life and disability benefits
• 401(k) contributions
• Paid time off
• Continuing education and training
• Bonus and/or incentive eligibility
• For employees averaging fewer than 30 hours per week: access to the Employee Assistance Program, Employee Resource Groups, and the Employee Service Corp

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED