Assistive Technology Support Staff

Brightli • Springfield, MO

3d • Onsite

About The Position

Join the 2Gether Tech team as an Assistive Technology Support Staff member in an onsite role in Springfield, Missouri. The position supports the safety, independence, and well-being of people with intellectual and developmental disabilities and aging-related needs by monitoring assistive technology systems, responding to alerts, communicating with designated contacts, and maintaining accurate service documentation.

The role also involves administrative and coordination work, including answering calls, arranging client assessments, installations, and repairs, supporting staff training schedules, completing data entry and filing, ordering office supplies, and helping maintain an organized office. The employee reports to the assigned work location on time and performs other duties as directed by leadership.

Brightli describes its mission as improving client care, sharing resources to reduce the financial burden on community mental health centers, advocating for greater access to mental health and substance use care, and evolving behavioral health services to better meet client needs. The organization promotes a welcoming culture of belonging and connection and is an equal opportunity employer. Firefly is a smoke- and tobacco-free workplace.

Requirements

• High school diploma or equivalent.
• Ability to interact and work effectively with clients, families, providers, colleagues, and other community partners.
• Strong verbal and written communication skills, including the ability to collaborate, mediate, and reach appropriate compromises across multiple teams.
• Good computer skills and the ability to complete detailed, accurate documentation and data entry.
• Personal cell phone required.
• Current driver’s license, acceptable driving record, and current automobile insurance required.
• Successful completion of required criminal record, driving record, abuse and neglect, fingerprint, and other applicable background checks.

Nice To Haves

• Experience working with individuals with intellectual or developmental disabilities.
• Basic knowledge of services and supports for individuals with intellectual or developmental disabilities.

Responsibilities

• Monitor assigned clients’ assistive technology dashboards during scheduled service hours.
• Follow client protocols and parameters, and promptly notify designated contacts by email, text, or phone when an issue occurs.
• Respond immediately to power failures, sensor malfunctions, and other urgent technology concerns by communicating with designated contacts.
• Review client assessments, Individualized Service Plans, parameter sheets, and related files to understand each person’s needs and support requirements.
• Document client activity, notifications, and responses accurately in accordance with Medicaid documentation guidelines.
• Review daily log sheets and collaborate with Remote Support Staff to correct errors and ensure complete documentation.
• Help prepare monthly client summaries and distribute them to appropriate SB40 coordinators and providers by the 15th of each month.
• Answer incoming phone calls and coordinate client assessments, installations, and repairs with 2Gether Tech leadership.
• Support scheduling of required training for 2Gether Tech staff.
• Complete data entry, typing, copying, filing, and other assigned administrative tasks.
• Order necessary office supplies and help maintain an organized, efficient office environment.
• Report to the assigned work location on time and perform other duties as directed by leadership.

Benefits

• Employee Assistance Program offering 24/7 counseling services, legal assistance, and financial consultation for the employee and household at no cost.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks and attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, life, and other benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Advancement opportunities and promotion from within.
• Supportive workplace culture focused on employee well-being, health, and happiness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED