Assistive Technology Support Staff

Brightli • Springfield, MO

2d • Onsite

About The Position

Join the 2Gether Tech team as an Assistive Technology Support Staff member. In this on-site, full-time role, you will help promote the safety, independence, and well-being of individuals with intellectual and developmental disabilities and aging-related needs. You will monitor assistive technology systems, respond to alerts, communicate with designated contacts, and maintain accurate service documentation. The role also includes coordinating assessments, installations, repairs, and staff training, along with general administrative and office support.

Brightli’s mission is to improve client care, reduce the financial burden on community mental health centers through shared resources, advocate for access to mental health and substance use care, and help the behavioral health industry better meet clients’ needs. The organization promotes belonging and connection, welcomes applicants with varied backgrounds and experiences, and is an Equal Employment Opportunity Employer. Firefly is a Smoke and Tobacco Free Workplace.

Requirements

• High school diploma or equivalent.
• Demonstrated ability to work effectively with clients, families, providers, colleagues, and community partners.
• Strong verbal and written communication skills, including the ability to collaborate, mediate, and reach appropriate compromises across multiple teams.
• Good computer skills and the ability to complete detailed, accurate documentation and data entry.
• Personal cell phone required.
• Current driver’s license, acceptable driving record, and current automobile insurance required.
• Successful completion of required criminal record, driving record, abuse and neglect, fingerprint, and other applicable background checks.

Nice To Haves

• Experience working with individuals with intellectual or developmental disabilities.
• Basic knowledge of services and supports for individuals with intellectual or developmental disabilities.

Responsibilities

• Monitor assigned clients’ assistive technology dashboards during scheduled service hours to support their safety and independence.
• Follow each client’s established protocols and parameters, and promptly notify designated contacts by email, text, or phone when issues occur.
• Respond immediately to power failures, sensor malfunctions, and other urgent technology concerns by communicating with designated contacts.
• Review client assessments, Individualized Service Plans, parameter sheets, and related files to stay informed about client needs and support requirements.
• Document client activity, notifications, and responses accurately in accordance with Medicaid documentation guidelines.
• Review daily log sheets and work with Remote Support Staff to correct errors and complete documentation.
• Help prepare monthly client summaries and distribute them to the appropriate SB40 coordinators and providers by the 15th of each month.
• Answer incoming calls and coordinate client assessments, installations, and repairs with 2Gether Tech leadership.
• Support scheduling of required training for 2Gether Tech staff.
• Complete data entry, typing, copying, filing, and other assigned administrative tasks.
• Order office supplies and help maintain an organized, efficient office environment.
• Report to the assigned work location on time and perform other duties as directed by leadership.

Benefits

• Employee Assistance Program offering 24/7 counseling, legal assistance, and financial consultation at no cost to the employee and household.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks, attractions, and college tuition.
• Paid time off package for full-time employees.
• Full-time employee benefits package including health, dental, vision, retirement, and life benefits.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promotion from within.
• Supportive workplace culture focused on employee well-being, health, and happiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED