Assistant Warehouse Manager

Warner Bros. Discovery•Grand Prairie, TX

20d

About The Position

The Assistant Manager, Warehouse Operations is responsible for accurate and efficient operations within Skydance’s North America Distribution Center, supporting US retail store distribution, ecommerce fulfillment and future business growth. Reporting to the Inventory & Logistics Manager, this role directs Leads and Associates to maintain productivity, accuracy, service levels and operational standards. Each Assistant Manager is assigned a primary area of responsibility: Ecommerce Fulfillment, Inventory Operations or Logistics Operations. Shared responsibilities apply to all areas, alongside relevant area-specific duties. Assignments may change with business needs, and Assistant Managers collaborate across functions to support the wider warehouse operation. Within an assigned area, the role owns customer order fulfillment, inventory integrity or product movement from receipt through final delivery. The position supports the launch and readiness of the distribution center, leads and develops warehouse teams, monitors performance, maintains systems and compliance, and collaborates with cross-functional partners. The successful candidate is organized, analytical, solutions-focused and customer-focused, with strong communication skills, attention to detail and the ability to balance service, accuracy, efficiency and productivity in a fast-paced distribution environment.

Requirements

Three to five years of experience in ecommerce fulfillment, warehouse operations, distribution or supply chain-related roles.
Previous experience leading or supervising warehouse, fulfillment or operational teams.
Strong written and verbal communication skills.
Experience relevant to the assigned area, including order fulfillment processes such as picking, packing, shipping, returns processing and service-level performance, and/or inventory control such as cycle counts, audits, adjustments and discrepancy resolution.
Ability to analyze inventory and operational data and trends and translate insights into corrective actions.
Strong attention to detail, with a focus on order accuracy, customer experience and operational efficiency.
Comfort working in a fast-paced warehouse, fulfillment or distribution environment.
Proficiency with warehouse management systems (WMS), ecommerce platforms, fulfillment tools and Microsoft Office.

Nice To Haves

Experience supporting ecommerce operations within a retail, consumer products or branded distribution environment.
Experience within retail, ecommerce, consumer products or branded distribution environments.

Responsibilities

Support implementation and launch of the North America Distribution Center and ecommerce fulfillment operations, establishing processes, controls, standards and workflows.
Support warehouse layout and operational readiness, including inventory locations, stock transfers, initial intake, receiving and dock operations, fulfillment workstations, packing and shipping, transportation planning and distribution strategies.
Participate in testing and validation of warehouse systems, ecommerce platforms, inventory, logistics, fulfillment processes and operational workflows.
Support recruitment, onboarding and training of Leads and Associates.
Lead, coach and develop Leads and Associates within the assigned area.
Set expectations for productivity, accuracy, service levels, operational standards and safety compliance.
Manage labor deployment, schedules and workload priorities to meet operational requirements and service levels.
Monitor team and individual performance and provide feedback.
Promote ownership, continuous improvement, safety, inventory and operational excellence, and customer focus.
Track and analyze metrics including productivity, labor utilization, throughput, efficiency, accuracy and service-level achievement.
Provide warehouse leadership with reporting and analysis on trends, risks, service challenges and improvement opportunities.
Partner with warehouse leadership and cross-functional teams to identify root causes, discrepancies and bottlenecks, and implement corrective actions.
Support planning through analysis of forecasts, promotional activity, fulfillment and distribution requirements, and operational capacity.
Ensure inventory, fulfillment and logistics transactions are accurately executed in relevant warehouse management systems, ecommerce platforms and operational systems.
Support system testing, implementation and optimization, and maintain accurate procedures and standard operating practices.
Monitor compliance with inventory and operational controls, audit requirements, shipping and transportation requirements, safety standards and warehouse governance.
Partner with Technology and Operations teams to improve visibility, reporting, system accuracy and efficiency.
Collaborate with Inventory, Logistics, Ecommerce Fulfillment, the Ecommerce Central Team, Customer Services, Merchandising, Buying and Warehouse Operations teams.
Partner with leadership on inventory planning, allocation, capacity, store distributions, inventory transitions, launches, promotions, fulfillment planning and operational readiness.
Align receiving, inventory control, distribution, fulfillment and customer service processes to support product flow and the customer journey.
For Ecommerce Fulfillment assignments: oversee order processing, picking, packing and shipping; manage daily priorities; monitor volumes, throughput, accuracy, quality and shipment performance; support launch, peak and promotion planning; order ecommerce consumables; improve workflows; resolve fulfillment issues; oversee returns; report fulfillment metrics; and collaborate with Customer Services on customer issues.
For Inventory Operations assignments: oversee product intake, receiving validation, system recording and putaways; monitor inventory movement and storage; support launch, peak and store-opening planning; maintain location strategies and utilization plans; plan capacity and recommend improvements; own cycle count scheduling and execution; investigate discrepancies, variances, shrinkage and exceptions; monitor negative and aged inventory; conduct audits and physical verification; maintain inventory controls and accuracy; track counts, adjustments, variances and outcomes; and maintain inventory master data.
For Logistics Operations assignments: oversee inbound and outbound logistics, receiving, transfer order picking, dock operations, distribution, transportation coordination and store deliveries; manage distribution priorities, schedules and shipment plans; monitor product movement and improve workflows; support store-opening, peak, launch and transition planning; manage carrier relationships; monitor transportation performance and resolve delivery exceptions and delays; and track logistics and warehouse performance.