AVP, Workers Compensation Claims

AmTrust Financial Services, Inc.•Rocky Hill, CT

26d•Hybrid

About The Position

AmTrust Financial is seeking an experienced, results-driven Assistant Vice President, Workers’ Compensation Claims to provide leadership and operational oversight for a workers’ compensation claims team in Hartford, Connecticut. The role leads claims professionals and drives strong claim outcomes through effective people leadership, technical claim management, operational discipline, and collaboration with business partners. The position works in a hybrid arrangement from the Hartford location.

Requirements

Bachelor’s degree in Business, Insurance, Risk Management, or a related field.
10+ years of workers’ compensation claims experience, including significant leadership experience.
Strong knowledge of workers’ compensation claim handling, reserving, litigation management, and complex claim resolution.
Demonstrated experience leading and developing claims professionals and leaders.
Strong understanding of claim operations, performance management, and quality assurance.
Ability to analyze claim and operational performance and translate findings into meaningful actions.
Strong communication, leadership, and stakeholder management skills.
Ability to operate effectively in a collaborative, matrixed environment.
Track record of achieving strong operational and business results.

Nice To Haves

Master’s degree in Business, Insurance, Risk Management, or a related field.
Experience leading a workers’ compensation claims office or significant claims operation.
Multi-jurisdictional workers’ compensation claims experience.
Professional designations such as CPCU, AIC, ARM, SCLA, or equivalent.

Responsibilities

Lead, coach, and develop a high-performing team of workers’ compensation claims professionals.
Oversee day-to-day claim operations, including workload management, staffing, performance, and talent development.
Drive consistent execution of workers’ compensation claim practices and strategies.
Maintain accountability for claim quality, timely investigations, compensability decisions, reserve adequacy, litigation management, and cost-effective claim resolution.
Monitor operational and claim performance and develop strategies to address trends and improvement opportunities.
Promote effective inventory management and timely movement of claims toward appropriate resolution.
Partner with Claims leadership, Technical, Quality Assurance, Legal, Underwriting, and other business partners to support organizational objectives.
Ensure adherence to company claim standards, regulatory requirements, service expectations, and established best practices.
Foster a culture of accountability, collaboration, transparency, and continuous improvement.
Identify opportunities to improve claim processes, colleague development, customer outcomes, and operational effectiveness.
Support broader Workers’ Compensation Claims initiatives and contribute to the development and execution of claim strategies.