AVP, Workers Compensation Claims
About The Position
AmTrust Financial is seeking an experienced, results-driven Assistant Vice President, Workers’ Compensation Claims to lead and provide operational oversight for a workers’ compensation claims team located in Hartford, Connecticut. The role focuses on leading claims professionals and driving strong claim outcomes through people leadership, technical claim management, operational discipline, and collaboration with business partners. The successful candidate will bring substantial workers’ compensation claims experience and the ability to develop teams, manage performance, and execute claim strategies aligned with organizational objectives. The position works on a hybrid basis from the Hartford location.
Requirements
- Bachelor’s degree in Business, Insurance, Risk Management, or a related field.
- 10+ years of workers’ compensation claims experience, including significant leadership experience.
- Strong knowledge of workers’ compensation claim handling, reserving, litigation management, and complex claim resolution.
- Demonstrated experience leading and developing claims professionals and leaders.
- Strong understanding of claim operations, performance management, and quality assurance.
- Ability to analyze claim and operational performance and translate findings into meaningful actions.
- Strong communication, leadership, and stakeholder management skills.
- Ability to operate effectively in a collaborative, matrixed environment.
- Track record of achieving strong operational and business results.
Nice To Haves
- Master’s degree in Business, Insurance, Risk Management, or a related field.
- Experience leading a workers’ compensation claims office or significant claims operation.
- Multi-jurisdictional workers’ compensation claims experience.
- Professional designation such as CPCU, AIC, ARM, SCLA, or equivalent.
Responsibilities
- Lead, coach, and develop a high-performing team of workers’ compensation claims professionals.
- Oversee day-to-day claim operations, including workload management, staffing, performance, and talent development.
- Drive consistent execution of workers’ compensation claim practices and strategies.
- Maintain accountability for claim quality, timely investigations, compensability decisions, reserve adequacy, litigation management, and cost-effective claim resolution.
- Monitor operational and claim performance and develop strategies to address trends and improvement opportunities.
- Promote effective inventory management and timely movement of claims toward appropriate resolution.
- Partner with Claims leadership, Technical, Quality Assurance, Legal, Underwriting, and other business partners to support organizational objectives.
- Ensure adherence to company claim standards, regulatory requirements, service expectations, and established best practices.
- Foster a culture of accountability, collaboration, transparency, and continuous improvement.
- Identify opportunities to improve claim processes, colleague development, customer outcomes, and operational effectiveness.
- Support broader Workers’ Compensation Claims initiatives and contribute to the development and execution of claim strategies.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
