Assistant Vice President, Property Management
About The Position
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness. But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home. Reporting to the Vice President, Property Management, the Assistant Vice President, Property Management oversees a portfolio of complex, permanent, supportive housing properties; blending traditional property management (leasing, finance, maintenance, compliance) with coordinating social services to ensure tenant stability; and linking vulnerable tenants with onsite case management services. The portfolio may include properties in development. The Assistant Vice President plays a leadership role for the portfolio, acts as a liaison with other departments within Breaking Ground, and represents Breaking Ground to external stakeholders.
Requirements
- Bachelor’s Degree or equivalent experience
- Minimum of 10 years of experience in supportive housing, social services, policy or housing development
- Minimum of 7 years of experience in a managerial or supervisory capacity
- Strong background in affordable/supportive housing operations
- Strong knowledge of local, state, and federal housing and social service regulations and funding sources including Low Income Housing Tax Credit (LIHTC). Understanding of NYC/NYS housing and homelessness policy and effective solutions for addressing homelessness and housing insecurity
- Excellent client service and people skills, including the ability to communicate clearly and concisely
- Ability to think clearly and calmly to prioritize work and handle emergencies efficiently and effectively, with sound judgment
- Strong organizational skills with the ability to manage multiple significant priorities, and the ability to work under pressure and to meet deadlines
- Demonstrated ability to effectively communicate and collaborate with government agencies and other external stakeholders
- Advanced proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams
Responsibilities
- Successful oversight and performance management of property management teams within the portfolio including Building Directors and Property Managers who manage maintenance and administrative teams
- Provide regular, structured supervision meetings for direct reports
- Responsible for implementing supervisory strategies, and systems of accountability to ensure that staff have adequate support, guidance, and oversight at all times
- Manage a portfolio of 24/7 building operations, ensuring properties are safe, clean, well-maintained, and in compliance with housing codes and certifications
- Ensure property managers are identifying operational risks prior to agency, city, and state inspections
- Hold property leadership accountable for implementing and maintaining preventive maintenance programs; budget-conscious inventory management; and timely, effective violation management
- Manage the portfolio’s operations to successfully meet benchmarks and targets including compliance with contracts, regulatory agreements, and reporting requirements; observance of safety and security protocols, and analysis of data outcomes, in order ensure high caliber of service delivery
- Ensure properties are in compliance with affordable housing programs (LIHTC, HUD) and agency deadlines
- Ensure KPIs are met for rent-related activities: tenant rent collection, lease-ups, re-rentals, recertifications
- Oversee portfolio-wide management of building violations, ensuring timely corrective action, regulatory compliance, and successful resolution in coordination with property teams and governmental agencies
- Promote fiscal responsibility and ensure profitable operations, including balancing short-term and long-term budgets, ongoing financial monitoring, and recommending adjustments, such as budget modifications and reserve drawdown
- Manage vendor relationships to ensure quality and maximize operational and cost efficiencies
- Develop and maintain strong, collaborative partnerships with onsite social services leadership and external partners
- Performs other related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
