Vice President, Property Management

Newmark•Chicago, IL

2h•$245,000 - $250,000

About The Position

This role serves as the single accountable executive for client relationships within the market, collaborating with the broader Newmark executive team. The position involves establishing and maintaining regular communication with clients, setting the standard for service delivery, and proactively anticipating client needs. The Vice President will lead and support cross-functional teams, hold them accountable for performance, and act as the internal escalation point for complex issues. Additionally, the role oversees the onboarding of clients and their assets onto the platform, ensuring a seamless transition and clear communication. This includes managing the recruitment, onboarding, and training of new team members, and validating platform configuration, data migration, and team readiness before go-live. The position also involves establishing KPIs and service level expectations, reviewing client-facing reports, conducting performance reviews, and monitoring portfolio-wide trends to identify risks.

Requirements

Accountable executive for client relationships
Establish and maintain regular communication cadence with clients
Set the standard for client service delivery
Anticipate client needs and proactively bring solutions
Lead, direct, and support cross-functional teams
Hold team members accountable to performance standards, deliverable timelines, and client expectations
Serve as internal escalation point for complex issues
Foster collaboration across disciplines
Direct onboarding of client and portfolio of assets
Oversee recruitment, onboarding, and orientation of new team members
Validate platform configuration, data migration, and team readiness
Establish KPIs and service level expectations
Review and approve all client-facing reporting
Conduct regular internal performance reviews
Monitor portfolio-wide trends and flag risks

Responsibilities

Function as the single accountable executive for the client relationship within the market, and collaborating with the broader Newmark executive team
Establish and maintain a regular communication cadence (weekly status calls, written progress reports, milestone updates) with the client
Set the tone and standard for client service delivery across all internal teams supporting the portfolio
Anticipate client needs and proactively bring solutions before issues escalate
Lead, direct, and support cross-functional teams including property managers, building engineers, accounting, and leasing coordinators assigned to the client's portfolio
Hold team members accountable to performance standards, deliverable timelines, and client expectations
Serve as the internal escalation point for complex operational, financial, or tenant issues before they reach the client
Foster collaboration across disciplines to ensure a unified, seamless service experience
Direct the onboarding of the client and their portfolio of assets onto our platform, delegating workstreams to the appropriate internal teams while maintaining oversight of the overall timeline
Collaborate across accounting, engineering, IT, and operations to keep onboarding on track
Ensure the client experiences a coordinated, high-touch transition with clear communication at every milestone
Oversee the recruitment, onboarding, and orientation of new team members assigned to the client's portfolio, ensuring staff are fully trained on platform tools, client protocols, and service standards
Validate that platform configuration, data migration, and team readiness meet client expectations prior to go-live
Establish KPIs and service level expectations for teams managing the client's portfolio
Review and approve all client-facing reporting — financial packages, operational summaries, and capital plans — before delivery
Conduct regular internal performance reviews and address gaps in team execution
Monitor portfolio-wide trends and flag risks to both the client and internal leadership