Assistant Vice President, Commercial Property Management

Lewis Group of Companies•Upland, CA

5d•Onsite

About The Position

This executive leadership role serves as the second-in-command for our Commercial Property Management division, providing operational leadership across a diverse portfolio of retail centers, office parks, and mixed-use properties throughout Southern and Northern California. Based in our Upland Corporate Office, you will partner closely with the Vice President of Commercial Property Management to ensure operational excellence across the portfolio while leading a team of Property Managers responsible for delivering exceptional tenant experiences, maintaining high-quality assets, and achieving strong operational performance.

Requirements

Bachelor's degree in Business Administration, Real Estate, Property Management, Finance, or a related field preferred
7–10+ years of progressively responsible commercial property management experience with 5–7+ years of leadership experience managing Property Managers or multi-property teams
Demonstrated success leading multi-property operations through subordinate managers
Experience managing retail, office, industrial, and/or mixed-use commercial portfolios
Strong knowledge of lease administration, CAM reconciliations, budgeting, financial reporting, tenant relations, and commercial property operations
Experience with MRI or similar property management software preferred
California Real Estate License preferred
Strong proficiency with Microsoft Office, including Outlook, Excel, Word, and PowerPoint
Regular travel to company properties throughout California is required.
A valid driver's license and reliable transportation are required.

Nice To Haves

Experience with MRI or similar property management software
California Real Estate License

Responsibilities

Serve as the Vice President's principal operational partner and provide leadership continuity across the department.
Act on behalf of the VP during periods of absence while ensuring strategic matters are appropriately escalated.
Lead, mentor, and develop a team of approximately three to five Property Managers and support staff.
Establish performance expectations, accountability measures, and operational standards across the portfolio.
Conduct property reviews and operational audits to ensure consistent execution of company policies and best practices.
Serve as the primary escalation point for operational, tenant, vendor, and property-related issues.
Oversee the day-to-day operational execution of the commercial portfolio in alignment with the Vice President's strategic direction.
Help ensure exceptional tenant service, property appearance, maintenance standards, and operational performance.
Oversee preventative maintenance programs, property inspections, life-safety compliance, and risk management initiatives.
Review vendor contracts, maintenance programs, and service proposals within delegated authority.
Coordinate closely with Construction, Development, Leasing, Accounting, Legal, and Marketing teams to support portfolio objectives.
Oversee operational aspects of tenant move-ins, renewals, relocations, and tenant improvement projects.
Foster long-term relationships with tenants, contractors, vendors, and business partners.
Support Property Managers in resolving complex tenant concerns and strengthening tenant retention.
Participate in tenant meetings and major negotiations alongside the Vice President as needed.
Assist with operating budgets, capital plans, financial forecasting, and ownership reporting.
Review operating results, forecasts, and variances with Property Managers and recommend operational improvements.
Monitor operating expenses, recoveries, contract performance, and other key property metrics.
Support executive reporting, business planning, and budget presentations.
Champion operational excellence through consistent implementation of company policies, procedures, and service standards.
Identify opportunities to improve efficiency, tenant satisfaction, and property performance.
Lead special projects, process improvements, and technology initiatives.
Promote a culture centered on accountability, collaboration, innovation, and exceptional customer service.
Ensure compliance with applicable laws, lease requirements, company policies, and workplace safety standards.