Vice President, Property Management
About The Position
Client Leadership & Relationship Management: Function as the single accountable executive for the client relationship within the market, and collaborating with the broader Newmark executive team. Establish and maintain a regular communication cadence (weekly status calls, written progress reports, milestone updates) with the client. Set the tone and standard for client service delivery across all internal teams supporting the portfolio. Anticipate client needs and proactively bring solutions before issues escalate. Team Leadership & Coordination: Lead, direct, and support cross-functional teams including property managers, building engineers, accounting, and leasing coordinators assigned to the client's portfolio. Hold team members accountable to performance standards, deliverable timelines, and client expectations. Serve as the internal escalation point for complex operational, financial, or tenant issues before they reach the client. Foster collaboration across disciplines to ensure a unified, seamless service experience. Onboarding Oversight: Direct the onboarding of the client and their portfolio of assets onto our platform, delegating workstreams to the appropriate internal teams while maintaining oversight of the overall timeline. Collaborate across accounting, engineering, IT, and operations to keep onboarding on track. Ensure the client experiences a coordinated, high-touch transition with clear communication at every milestone. Oversee the recruitment, onboarding, and orientation of new team members assigned to the client's portfolio, ensuring staff are fully trained on platform tools, client protocols, and service standards. Validate that platform configuration, data migration, and team readiness meet client expectations prior to go-live. Performance & Accountability: Establish KPIs and service level expectations for teams managing the client's portfolio. Review and approve all client-facing reporting — financial packages, operational summaries, and capital plans — before delivery. Conduct regular internal performance reviews and address gaps in team execution. Monitor portfolio-wide trends and flag risks to both the client and internal leadership.
Requirements
- 7–10+ years of experience in commercial real estate business development, brokerage, asset/property management sales, or related field
- Established network of relationships within the target market's commercial real estate community
- Strong understanding of commercial property management operations, financials, and service delivery
- Excellent written and verbal communication, negotiation, and executive-presence presentation skills
- Bachelor's degree in Business, Real Estate, Finance, or related field
- Active real estate license
Responsibilities
- Function as the single accountable executive for the client relationship within the market, and collaborating with the broader Newmark executive team
- Establish and maintain a regular communication cadence (weekly status calls, written progress reports, milestone updates) with the client
- Set the tone and standard for client service delivery across all internal teams supporting the portfolio
- Anticipate client needs and proactively bring solutions before issues escalate
- Lead, direct, and support cross-functional teams including property managers, building engineers, accounting, and leasing coordinators assigned to the client's portfolio
- Hold team members accountable to performance standards, deliverable timelines, and client expectations
- Serve as the internal escalation point for complex operational, financial, or tenant issues before they reach the client
- Foster collaboration across disciplines to ensure a unified, seamless service experience
- Direct the onboarding of the client and their portfolio of assets onto our platform, delegating workstreams to the appropriate internal teams while maintaining oversight of the overall timeline
- Collaborate across accounting, engineering, IT, and operations to keep onboarding on track
- Ensure the client experiences a coordinated, high-touch transition with clear communication at every milestone
- Oversee the recruitment, onboarding, and orientation of new team members assigned to the client's portfolio, ensuring staff are fully trained on platform tools, client protocols, and service standards
- Validate that platform configuration, data migration, and team readiness meet client expectations prior to go-live
- Establish KPIs and service level expectations for teams managing the client's portfolio
- Review and approve all client-facing reporting — financial packages, operational summaries, and capital plans — before delivery
- Conduct regular internal performance reviews and address gaps in team execution
- Monitor portfolio-wide trends and flag risks to both the client and internal leadership
Benefits
- health, vision, and dental insurance
- paid time off
- 401(k) retirement plan with employer matching
- discretionary bonuses
- other short- and long-term incentives (e.g., deferred cash, equity, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Executive
