Assistant Vice President of Operations

Kintegra Health • Gastonia, NC

1d

About The Position

The Assistant Vice President of Operations provides organization-wide operational oversight under the direction of the Vice President of Operations and works with departments and business units across the organization. The role coordinates workflows, float-staff deployment, and consistent operational performance; represents operations at practice-related and cross-departmental meetings and committees; and leads the assessment, planning, implementation, and evaluation of efficient, patient-centered systems of care and service.

The position oversees consistent practice operations, operational policies and workflows, multi-department initiatives, and functions supporting regulatory, accrediting, and payer compliance. It also manages the float staff team, supports patient experience efforts, helps oversee allocated resources, and serves as operational backup to the Vice President of Operations and AVPs as needed.

Requirements

• Bachelor’s degree in Business Management, Administration, Healthcare, or a related field.
• At least 10 years of site operations management experience.
• Experience with multi-site oversight.
• Experience with staff scheduling or workforce management.

Nice To Haves

• MBA or MHA.

Responsibilities

• Ensure consistent practice operations across the organization in partnership with other AVPs, the Director of Ancillary Services, and leaders of Dental, Behavioral Health, and other business units.
• Manage the float staff team, including hiring, scheduling, deployment, and performance, to cover vacancies, leave, and fluctuating patient demand.
• Represent the Vice President of Operations at practice-related and cross-departmental meetings and committees, and communicate decisions and follow-up actions to operations leadership and affected departments.
• Develop, standardize, and monitor operational policies, procedures, and workflows, including scheduling, patient flow, check-in/check-out, front-office processes, and interdepartmental handoffs.
• Use operational and financial analytics, including productivity, access, no-show rates, cycle times, and staffing levels, to identify gaps and drive change.
• Lead organization-wide operational initiatives and process-improvement projects spanning multiple departments, including support for new practice openings and service expansions.
• Direct oversight functions responsible for operational compliance with regulatory, accrediting, and third-party payer regulations and standards.
• Support patient experience and customer-care efforts in partnership with Patient Services and Customer Care leadership to improve access and satisfaction.
• Select, develop, and manage the performance of direct reports, including reviewing and evaluating performance to support a healthy corporate culture.
• Help manage fiscal oversight of allocated resources, including float-staff labor and utilization, to optimize efficient and effective operations.
• Build working relationships with department leaders, fostering communication and shared accountability for operational goals.
• Serve as operational backup to the Vice President of Operations and AVPs as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior