Assistant Vice President Commercial Hospitality
About The Position
The Assistant Vice President of Commercial Hospitality serves as General Manager for 80th Street and helps lead commercial hospitality strategy and standards for that location and future HSS sites. The role supports enterprise hospitality initiatives, including lobby and arrival redesign, wayfinding, concierge services, international guest pathways, and athlete experience offerings, partnering with hospitality leaders, clinical operations, and service-line leadership on planning, execution, and change management. The position works with the AVP, Hospitality & Global Client Services and the Executive Director, Clinical Hospitality Services to help redefine the enterprise hospitality vision. It identifies commercial and corporate partnership opportunities, supports evaluation and operationalization of new sites and growth opportunities, and develops membership and concierge strategies. The role also leads service training and performance improvement, owns annual planning and budgeting for 80th Street IML, and builds relationships with internal and external stakeholders. It ensures that hospitality operations comply with applicable regulatory, safety, privacy, and security requirements.
Responsibilities
- Serve as General Manager for 80th Street and contribute to other HSS initiatives, including lobby and arrival redesign, wayfinding, concierge services, international guest pathways, and athlete experience offerings.
- Partner with hospitality leaders, clinical operations, and service-line leadership to support integrated planning, execution, and change management.
- Partner with the AVP, Hospitality & Global Client Services and the Executive Director, Clinical Hospitality Services to help redefine the enterprise hospitality vision.
- Identify corporate and commercial partnership opportunities for 80th Street and Kellen Tower and develop mutually beneficial relationships with endemic brands and organizations.
- Collaborate with the Chief Strategy Officer to evaluate and operationalize new sites, flagship extensions, and growth opportunities.
- Define and lead commercial hospitality strategy and standards for 80th Street and future HSS locations, aligning brand expectations and operational goals across front-of-house, member, and partner experiences.
- Drive membership growth through referrals, partnerships, and curated experiences, including developing a commercial strategy for the next iteration of concierge services at HSS.
- Collaborate with departments in Commercial Growth & Hospitality, including Sports Marketing, Youth Sports Programs, Corporate & Employer Partnerships, International Relations, and Regional & Community Relations, to improve connectivity and engagement with their populations.
- Develop and deploy training, observation, and coaching programs for leaders and frontline teams, including service scripts, visual standards, escalation pathways, and service recovery behaviors.
- Establish and monitor key performance indicators and use HSS standards, data, and feedback to support continuous improvement and accountability.
- Monitor and manage KPIs, including utilization, satisfaction, retention, and growth.
- Own annual planning and budgeting for 80th Street IML.
- Build relationships with the Board, senior leaders, physician partners, external collaborators, and key vendors to support and enhance flagship offerings.
- Ensure compliance with relevant regulatory, safety, privacy, and security requirements and maintain a safe, welcoming environment.
Benefits
- Additional benefits consistent with the role
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
