Assistant Vice President Commercial Hospitality
About The Position
The Assistant Vice President, Commercial Hospitality serves as general manager for 80th Street and leads commercial hospitality strategy and standards for that location and future HSS sites. The role works with hospitality, clinical operations, service line, and commercial growth leaders to shape and deliver an integrated enterprise hospitality vision, improve guest and member experiences, and support new sites, flagship extensions, and growth opportunities. The position oversees commercial partnerships, membership growth, service excellence, performance measurement, annual planning, and budgeting for 80th Street IML. It also builds relationships with senior leaders, physician partners, external collaborators, and vendors, and ensures hospitality operations comply with applicable regulatory, safety, privacy, and security requirements. The role is a regular full-time position.
Responsibilities
- Serve as general manager for 80th Street and contribute to HSS initiatives such as lobby and arrival redesign, wayfinding, concierge services, international guest pathways, and athlete experience offerings, coordinating planning, execution, and change management with hospitality leaders, clinical operations, and service line leadership.
- Partner with the AVP, Hospitality & Global Client Services and Executive Director, Clinical Hospitality Services to help redefine the enterprise hospitality vision.
- Identify corporate and commercial partnership opportunities for 80th Street and Kellen Tower and develop mutually beneficial relationships with endemic brands and organizations.
- Collaborate with the Chief Strategy Officer to evaluate and operationalize new sites, flagship extensions, and growth opportunities.
- Define and lead commercial hospitality strategy and standards for 80th Street and future HSS locations, aligning brand expectations and operational goals across front-of-house, member, and partner experiences.
- Drive membership growth through referrals, partnerships, and curated experiences, including development of a comprehensive commercial strategy for the next iteration of HSS concierge services.
- Collaborate with Sports Marketing, Youth Sports Programs, Corporate & Employer Partnerships, International Relations, and Regional & Community Relations to ensure seamless connectivity and capitalize on these populations.
- Develop and deploy training, observation, and coaching programs for leaders and frontline teams, including service scripts, visual standards, escalation pathways, and service recovery behaviors.
- Establish and monitor key performance indicators, using data and feedback to drive continuous improvement and accountability; monitor utilization, satisfaction, retention, and growth.
- Use HSS standards on access, throughput, and operational performance.
- Own annual planning and budgeting for 80th Street IML.
- Build relationships with the Board, senior leaders, physician partners, external collaborators such as sports organizations and international referral partners, and key vendors to support and enhance flagship offerings.
- Ensure compliance with relevant regulatory, safety, privacy, and security requirements across hospitality, maintaining a safe and welcoming environment.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
