Assistant Supervisor, St Charles Town Center - Full Time

Macy's•Waldorf, MD

4d•$18 - $28•Onsite

About The Position

The Assistant Supervisor is part of the Store Leadership Team and prioritizes the customer experience through active supervision and a strong service culture. The role communicates expectations and priorities to associates, helps create an engaging store environment, models effective customer service, and drives results through promotional and Omni selling initiatives. This position can lead to Sales and Customer Experience Manager or Operations and Visual Merchandising Manager.

Requirements

High school diploma or equivalent.
1–2 years of related experience.
Strong interpersonal skills and demonstrated ability to communicate and share information with diverse groups of customers and peers.
Resourceful self-starter who can work independently and as part of a team and adapt quickly to changing priorities.
Ability to work a flexible retail schedule, including day, evening, weekend, and/or holiday hours.
Ability to stand or walk around the store or department for prolonged periods of at least two consecutive hours.
Frequent use of computers and other technology, including handheld electronic equipment.
Ability to frequently lift or move up to 50 pounds.

Responsibilities

Circulate the selling floor, direct and redirect colleagues, and support leadership priorities to optimize the customer experience and sales volume.
Manage customer service issues through resolution.
Manage customer flow on high-traffic days and reassign resources as needed.
Lead store activities to ensure customer readiness and exceptional presentation standards; alert the appropriate manager to opportunities that do not meet these standards.
Model relationship-building behaviors, provide colleagues with prompt feedback and redirection, and recognize colleagues who demonstrate those behaviors.
Execute store opening and closing procedures, including use of alarm systems and keys.
Manage workload reports and lead a process when necessary.
Help build a proactive, solution-oriented, customer-centric store culture that supports consistent customer experiences.
Meet with the Sales and Customer Experience Manager or Operations and Visual Merchandising Manager regarding sales-floor or support activities and monitoring.
Oversee colleagues’ execution and completion of daily Fulfillment responsibilities.
Provide feedback and contribute observations via SCX and OVM at colleague quarterly check-ins.
Use practical knowledge of store systems and educate others on them.
Assist colleagues with timekeeping issues, including clocking corrections and paid time off requests.
Assist Colleague Support in resolving employee relations issues.
Maintain regular, dependable attendance and punctuality.
Foster acceptance and respect to strengthen relationships and authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice