Assistant Supervisor, St Charles Town Center - Full Time

Macy's•Waldorf, MD

4d•Onsite

About The Position

The Assistant Supervisor is part of the Store Leadership Team and prioritizes the customer experience through active supervision and an enhanced service culture. The role communicates expectations and priorities to associates, helps create an engaging store environment, and models customer-focused behaviors. The Assistant Supervisor supports promotional and Omni selling initiatives and drives results by helping colleagues deliver optimal customer experiences. This position can lead to Sales and Customer Experience Manager or Operations and Visual Merchandising Manager. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours depending on business needs and colleague availability.

Requirements

High school diploma or equivalent required.
1–2 years of related experience.
Strong interpersonal skills and proven ability to communicate and share information with diverse groups of customers and peers.
Resourceful self-starter who works well independently and as part of a team, and adapts quickly to changing priorities.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
Ability to stand or walk for prolonged periods of at least two consecutive hours.
Frequent use of computers and other technology, including handheld electronic equipment.
Frequently lift or move up to 50 pounds.

Responsibilities

Circulate the selling floor, direct and redirect colleagues, and support daily leadership priorities to optimize the customer experience and sales volume.
Manage customer service issues through resolution.
Manage customer flow during high-traffic days and reassign resources as needed.
Lead store activities to ensure customer readiness and exceptional presentation standards, and alert the relevant manager when opportunities arise.
Model relationship-building with customers; provide colleagues with fast feedback and redirection, and recognize colleagues who demonstrate these behaviors.
Execute store opening and closing procedures, including access to alarm systems and keys.
Manage workload reports and lead a process when necessary.
Help build a proactive, solution-oriented, customer-centric store culture for consistent customer experiences.
Meet with the Sales and Customer Experience Manager or Operations and Visual Merchandising Manager regarding sales-floor or support activities to monitor.
Oversee colleagues’ execution and completion of daily Fulfillment responsibilities.
Provide feedback and observations through SCX and OVM at colleagues’ quarterly check-ins.
Use store systems and educate others on them, including POS, MPOS, RF equipment, MyClient, and MyStore App.
Assist colleagues with timekeeping issues, such as clocking corrections and paid time off requests.
Assist Colleague Support in resolving employee relations issues.
Maintain regular, dependable attendance and punctuality.
Foster acceptance and respect to strengthen relationships and ensure authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.