Assistant Supervisor

Potawatomi Federal Solutions, LLC•Independence, MO

1d•Onsite

About The Position

Advancia Technologies, LLC is seeking an Assistant Supervisor to oversee and supervise file operations at a large-volume records facility and provide training support. The role includes supervising Records Management Technicians (RMTs), monitoring work quality and quantity, conducting quality-control reviews, assigning and evaluating work, resolving daily problems, and completing required records and personnel paperwork. The Assistant Supervisor also supports adherence to company procedures, manages records containing Personally Identifiable Information (PII), assists with safety and emergency procedures, and performs shipping and other assigned duties. The normal work week is Monday through Friday, and hourly employees are generally scheduled for 40 hours. The position may require morning, afternoon, or evening availability any day of the week, and overtime may be required based on company needs. The role is located at the Social Security Administration National Records Center in Independence, Missouri.

Requirements

Direct experience in large-volume records work.
Excellent interpersonal skills and proficiency in written and oral communication.
Strong character and work habits.
Strong problem-identification and problem-solving skills.
Ability to supervise subordinates fairly and consistently according to SOP.
Ability to apply basic mathematics, including arithmetic, sequencing, and knowledge of weights and measures.
Ability to communicate and work in a team environment and interact with RMTs, supervisors, management, and SSA/NRC personnel.
Conscientious, detail-oriented, methodical, and extremely accurate, with a sense of dedication.
Ability to work with minimal supervision.
High school graduation.
Ability to read, write, and communicate in English sufficiently to perform job functions.
Must meet Post Offer Essential Functions (POET) standards.
Must pass pre-employment background checks and security clearance; applicants may be rejected based on an interview or background check revealing specified felony or property-related convictions.
Ability to move about and cross-train in all areas of the site.
Ability to stand and/or sit continuously and perform job functions for a full shift with a meal break.
Ability to push and pull loaded carts approximately one mile.
Frequent handling of folders, including grasping, pulling, lifting, and scooping; ability to use both hands safely.
Frequent overhead lifting of 35 pounds or less.
Ability to perform 10-key work and data entry.
Physical ability to stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, handle, and move items using proper safety and lifting methods.
Visual acuity, corrected as needed, and ability to distinguish colors to perform job functions.
Ability to meet applicable performance evaluation standards and perform job responsibilities with or without reasonable accommodation.
Conform to safety standards, wear clean company-provided uniform attire, and maintain appropriate grooming.
Comply with company performance criteria, standards of conduct, and discipline and discharge procedures.

Nice To Haves

Two to three years of experience as a working supervisor.
College education.
Special language skills when there is a business need.

Responsibilities

Oversee RMTs to ensure the quality and quantity of their work.
Perform Quality Control reviews in accordance with Standard Operating Procedures (SOP).
Assign, monitor, and evaluate RMTs for required jobs.
Identify, analyze, and solve problems that arise during the workday.
Collect, prepare, verify, record, and submit required paperwork.
Complete personnel paperwork, including absence slips, accident or injury reports, and performance improvement plans; provide personnel recommendations to the Lead Supervisor when requested.
Monitor assigned RMT attendance and process paperwork to verify absences.
Use the Employee Guide to help RMTs understand and follow policies and procedures.
Draft and edit SOPs as needed.
Receive shipments, prepare them for shipment, and ship via FedEx.
Monitor and/or dispose of PII in accordance with the SOP.
Serve as Safety Monitor by identifying, addressing, and reporting safety hazards throughout the facility.
Understand and comply with Occupant Emergency Plans (OEP).
Train RMTs as needed in all aspects of their jobs.
Perform opening and closing procedures.
Perform other duties assigned by a supervisor or management.