ES-NU26-24 Assistant Supervisor, IES

Springboard•Toronto, ON

3d•Onsite

About The Position

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB. People are at the center of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization. We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and social/team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, a savings plan for all permanent positions. Integrated Employment Services (IES) Program The IES program provides tailored support for individuals facing barriers to employment, helping them achieve meaningful, long-term outcomes. By addressing the unique challenges of each client, we create pathways to sustainable employment that transform lives and strengthen communities. Reporting to the Manager, Employment Programs, the Assistant Supervisor oversees small projects, including employment programs, digital media programs and other programs as assigned. The Assistant Supervisor will oversee the operations of Springboard’s Recording Studio and Film Studio, social media and marketing, and maintain and manage a connection with employment partners and Funders. The Assistant Supervisor will assist with day-to-day operations of the Integrated Employment Services program in the absence of Supervisors.

Requirements

Post-secondary education in the social service field
Valid First Aid/CPR certification
Minimum 3 years of experience in a supervisory role, including: recruitment and retention, training/orientation, coaching, performance and attendance management, staff scheduling, employee relations and, working in a unionized environment
Minimum 3 years of recent related experience in programming including: program development/ design, implementation and evaluation in the field of employment, case management, marketing, community outreach and networking, grant and proposal applications, working with NEET youth
Knowledge in: employment sector and social service sectors, Social Inclusion Act, anti-oppressive framework; counseling techniques and best practices; behavior and cognition; trends and resource opportunities; diversity and anti-oppression; mental health
Skills/Abilities in: human resources management, finance/budget, statics, computer/MS Suite, report writing, facilitation, coaching, assessment, crisis intervention and management, time management, leadership, interpersonal, communication, listening, decision-making and problem solving, collaborative for team work, ability to orient, train, instruct, and delegate work
Ability to work in a diverse client group and advocate on behalf of others

Nice To Haves

Safe Management training preferred
Knowledge of CAMS and FFAI database and Google Sheets
Experience in a unionized environment.
Valid First Aid/CPR and Crisis Prevention and Intervention (CPI) certificates.
Ability to speak French is an asset.

Responsibilities

Liaise with and build awareness within the community about the programs and services provided
Handle confidential information and manage/safeguard records as per organizational policies and procedures.
Ensure policies and procedures for collecting, collating and reporting information are consistently followed, and assist the department management team in providing supervisory support and leadership in; Recruitment and retention, Attendance and performance management; discipline, Training and development, Staffing, scheduling and documentation of employee status and payroll information
Address issues around attendance, performance and behavior based on policies and procedures.
Problem solves and follow-up with staff team and/or clients on any incidents or serious occurrences.
Maintain effective open communication at all time across the department ensuring smooth flow of information.
Assess, develop, evaluate of programming for continuous improvement
Develop new and existing partnerships that are mutually beneficial all stakeholders and maintain professional relationships
Participate in development and fundraising activities
Effective facilitation of conflict resolution with staff team and timely response to issues mitigating potential grievance.
Problem solving through effective use of agency resources, e.g., HR, IT, Finance.
See that organizational goals are achieved in timely manner
Assist with employee engagement and managing staff in a unionized environment
Identify solutions for effective and optimal service to clients
Consult with other Employment Services management staff and/or HR staff when dealing with HR matters.
Provide supervisory coverage in the absence of the Supervisor
Participate in development and fundraising activities and grant and proposal applications
Assist in managing the fiscal budget; review to ensure expenditures, including related documents, are in accordance to the approved budget and financial policies and procedures.
Create a program outline, and evaluate, develop/enhance and implement programs ensuring performance targets are met and, submit report findings to funders
Organize and implement work procedures and standards, including documentation and reporting requirements. Ensure policies and procedures for collecting, collating and reporting information are consistently followed
Consult with other ES management staff and/or Finance staff to resolve financial discrepancies
Keep the office organized, maintained, well stocked; equipment fully functioning and the office is clean and orderly.
Identify and address issues with field experts or resources e.g. IT or issues with physical facilities
Receive and distribute internal and external correspondence in accordance with departmental and organizational policies and procedures and legal standards
Maintain orderliness within the office ensuring cleanliness and observation of COVID guidelines
Ensure safety and security through safety inspections, reporting and addressing safety hazards and incidents
Proficiency in MS Office Suite to prepare correspondence and presentations, do scheduling and run reports.
Client evaluation to determine progress in assigned program areas and ensure readiness to progress within the program
Ensure that best practices, policies and procedures are applied in the provision of services/delivery of programs
Problem solves on a daily basis with staff team and clients on program or service related matters
Knowledge of legislation relevant to the sector for issues outside the norm and/or absence of a departmental written guidelines.
Knowledge of intervention practices and strategies
Provide consultation to community groups around capacity building and co-operative local economic growth in the areas of employment, life skills and entrepreneurship.
Develop partnerships with community partners
Change management.