24-7 Shift Supervisor

CorVel Corporation

20h•Remote

About The Position

The 24/7 Shift Supervisor is responsible for directing clinical operation of designated Advocacy 24/7 shift, which may include one or more of the following functions: human resources, customer service, and information technology. This role requires internet upload and download speeds of at least 80Mbps. This is a remote role. CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Their continual investment in human capital and technology enables them to deliver the most innovative and integrated solutions to their clients. CorVel is a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace their core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

Requirements

Associates degree, national certification or equivalent in nursing.
Must have excellent communication, computer and analytical skills.
Internet upload and download speeds of at least 80Mbps.

Nice To Haves

Bachelors or Masters degree in business, health care, nursing, or other degrees related to a managed care organization is preferred.
Technical knowledge of the laws, policies, and procedures in defined territory is preferred.
Demonstrated past experience in supervision is a plus.
National certification including CRC, CIRS, CCRN, CVE, CCM, etc. is an asset.

Responsibilities

Responsible for completing triage calls 50% of the work week, 20 hours per week or approx. 3-5 calls per shift.
Responsible for direct supervision and support of assigned nurses in their day-to-day operations 50% of the work week, 20 hours per week.
Act as a resource for day-to-day questions for assigned nurses and as backup to management when not available or when clinical expert is needed.
Organize and provide shift coverage for day-to-day nurse call ins.
Monitor assigned nurse call volume. Make recommendations for action plans to improve management as needed.
Provide feedback for performance evaluations and performance management as requested.
Complete Quality Assurance on 5% of monthly individual nurse calls.
Assist with training of new and existing nurses as assigned.
Recommend process changes to improve workflow efficiencies as identified.
Responsible for human resources matters directly related to assigned nurses supervised.
Regular and consistent attendance.
Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
Additional duties as required.
May be required to travel overnight and attend meetings.
May perform Advocacy 24/7 nurse responsibilities.
May perform daily, weekly, monthly reviews of various reports and/or logs.