Assistant Supervisor-HIMS

Mayo Clinic•Rochester, MN

4d•Hybrid

About The Position

The Assistant Supervisor-HIMS oversees daily operations and staff within the work unit, supporting institutional and departmental directives. The role manages HIMS Specialist scheduling and work assignments to address peak periods, leaves, and vacancies while maintaining productivity and quality standards. The Assistant Supervisor may provide coverage during backlogs or staff absences and supports the HIMS Supervisor as needed. The role trains and develops staff, new employees, contract staff, and students through coaching, mentoring, ongoing education, and technical guidance. It also supports regulatory compliance, prepares work-unit huddle agendas and minutes, approves bi-weekly payroll and PTO requests, and assists with statistical data for providers and leadership. The Assistant Supervisor contributes to continuous and quality improvement efforts and may suggest changes to workflows, productivity, shifts, and daily operations. The position requires strong interpersonal, communication, and problem-solving skills, and may involve attending meetings with physicians, colleagues, and allied health personnel on site or remotely. This is a hybrid position that is primarily remote, with occasional on-site requirements based on business needs. Candidates must reside within 100 miles of a Mayo Clinic campus, and relocation is required to meet the hybrid requirements at a Mayo Clinic site. Mayo Clinic campuses are located in Arizona, Florida, Minnesota, and Wisconsin. The position is not eligible for visa sponsorship or transfer. Candidates may participate in an OnDemand pre-recorded interview during the selection process.

Requirements

High school graduate or equivalent.
At least two years of health information experience.
For Assistant Supervisors in HIMS Operations, an Associate degree in a health care field or business is required in addition to the required experience.
For Documentation Services, experience with dictation, computer, and transcription equipment is required.
Excellent customer service skills.
Candidates must reside within 100 miles of a Mayo Clinic campus to meet occasional on-site requirements.
Relocation is required to meet the hybrid requirements of the role at a Mayo Clinic site.

Nice To Haves

Applicable AHIMA, HIMSS, AHDI, CHDS, or RHDS credentials.
RHIT or RHIA certification.

Responsibilities

Manage daily scheduling of HIMS Specialists and adjust staff work assignments to cover peak periods, leaves, and vacancies while supporting productivity and quality standards.
Provide coverage when needed for backlogs or HIMS Specialist absences, including illness, vacation, or leave of absence.
Train staff through coaching, mentoring, and ongoing education in response to regulatory changes.
Prepare agendas and minutes for work-unit huddles.
Approve bi-weekly payroll and PTO requests.
Train new employees, contract staff, and students effectively.
Provide technical advice and respond to questions or concerns about regulatory compliance.
Provide support to the HIMS Supervisor as needed.
Oversee daily operations and staff within the work unit in support of institutional and departmental directives.
Support continuous improvement efforts and quality improvement techniques.
Suggest enhancements to workflow, productivity, shift changes, and daily operations.
Assist with statistical data for providers and leadership.
Attend meetings with physicians, colleagues, and allied health personnel on site or remotely as necessary.
Perform other duties as assigned.