Assistant Supervisor, Culinary

Sea World•Philadelphia, PA

About The Position

The Assistant Supervisor, Culinary Operations supports daily culinary operations at Sesame Place, providing exemplary guest service and ensuring culinary service standards are met. The role assists with staffing, labor management, team member training and counseling, operational documentation, and compliance with employment, food safety, sanitation, and safety requirements. The position also helps maintain a positive team atmosphere and ensures daily opening, closing, and work tasks are completed appropriately.

Requirements

No significant performance deficiencies within a one-year period.
Ability to complete tasks independently and work in a group while leading multiple people.
Strong knowledge of department standards and health and food safety regulations.
Knowledge of department areas and team member roles.
Overall understanding of daily operations, including kitchen, front and back areas, procedures, and staff positions.
Ability to proactively plan daily operations based on staffing and attendance.
Excellent communication skills.
Successful completion of the ServSafe Food Manager certification class and exam is required.
Ability to complete all legal, company, and department training requirements, including passing required tests and certifications within established timelines.
Willingness to comply with SEA grooming guidelines and employment standards and ensure team members comply.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Provide exemplary guest service and ensure Culinary Standards of Service are met.
Resolve guest concerns and ensure team members provide a high level of guest courtesy.
Recognize and reward team members who provide exemplary service.
Manage daily sub-department labor, break rotations, and staffing assignments.
Assist the Culinary Operations supervisor with training and counseling team members.
Ensure compliance with SEA grooming guidelines and employment standards.
Complete appropriate paperwork and administer developmental documentation.
Accurately record team member labor hours and maintain labor reports.
Ensure compliance with Child Labor Laws regarding breaks, lunches, and hours worked per day.
Establish and maintain a positive atmosphere that supports high team member performance.
Follow area opening and closing procedures and ensure team members complete tasks on time.
Maintain food quality and sanitation standards to prevent cross-contamination.
Uphold SEA safety guidelines and practice safe work habits, including use of PPE, lifting safely, and reporting unsafe situations.