Assistant Studio Manager, Upper West Side

Heatwise • New York, NY

4d

About The Position

The Assistant Studio Manager supports daily studio operations and leads and develops the Studio Coordinator team. The role helps deliver the Heatwise experience through operational excellence, high-quality client service, and a welcoming, organized, high-energy environment. The position provides day-to-day team leadership, supports studio initiatives and staffing, and helps ensure the studio is organized, adequately stocked, and running smoothly.

Requirements

• Warm, welcoming, and hospitality-driven.
• Strong communication and interpersonal skills.
• Highly organized and detail-oriented.
• Ability to take initiative and work independently.
• Strong written communication skills.
• Takes ownership of responsibilities and follows through consistently.
• Must be available Fridays and Saturdays, including holidays as needed.
• Passion for health, wellness, community, and music.

Nice To Haves

• 2+ years of hospitality and/or sales experience preferred.

Responsibilities

• Provide daily leadership and direction to the Studio Coordinator team, fostering a positive, supportive, high-performing environment.
• Engage with clients and model a high standard of customer experience across the team.
• Foster a strong sense of community so clients feel welcomed and seen.
• Partner with leadership on studio initiatives, including marketing, events, and partnerships.
• Support hiring, training, and ongoing development of Studio Coordinators in collaboration with leadership.
• Oversee studio organization, cleanliness, and upkeep.
• Ensure smooth studio operations and clear team communication, and oversee completion of Studio Coordinator responsibilities, including Connecteam announcements, checklists, and messaging.
• Monitor and maintain appropriate inventory levels for supplies, rentals, equipment, and client materials and gifts.
• Ensure recurring operational tasks are completed, including restocking, audits, reporting, and general studio preparation.
• Maintain strong knowledge of POS systems (Mariana Tek), retail offerings, and studio policies.
• Identify and proactively communicate operational or facility-related issues to the Studio Manager.
• Support scheduling needs, including shift coverage, swaps, and availability changes, to ensure shifts are properly staffed.
• Support studio email communications and administrative tasks as needed.
• Attend weekly leadership meetings and communicate relevant updates, challenges, and opportunities.
• Contribute to a positive, collaborative team environment that supports efficiency and camaraderie.

Benefits

• Competitive compensation.
• Complimentary Heatwise classes on standby.
• Discounts on merchandise and workshops.
• Complimentary standby access to fitness classes and wellness facilities through partnerships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed