Assistant Studio Manager, Rittenhouse Square

Equinox•Philadelphia, PA

About The Position

SoulCycle is seeking an Assistant Studio Manager to contribute to company growth by efficiently managing a studio and leading its team. The role is responsible for the success and health of the studio’s daily operations. The ideal candidate is passionate about SoulCycle’s culture and brand and brings strong interpersonal and organizational skills, a customer focus, creative problem-solving ability, and the ability to learn on the fly. The person in this role is expected to demonstrate integrity and confidence and serve as a role model. The Assistant Studio Manager fosters the SoulCycle community and culture, supports the studio team, builds relationships with instructors and the local community, and addresses conflicts. The role provides exceptional hospitality to riders and staff, supports the team in resolving rider requests, and manages conflict in high-pressure situations. It also involves maintaining operational procedures and schedules, planning and prioritizing work, supporting the Studio Manager with business plans and company initiatives, and developing a retail sales plan with the retail team. Responsibilities listed are representative and not comprehensive; other duties may be assigned.

Requirements

Superior customer service and hospitality skills.
Highly organized, with the ability to prioritize multiple tasks and meet deadlines.
Strong communication skills with team members, clients, and management.
Ability to work flexible or non-traditional hours, including weekends.
Availability to work peak holiday shifts.
Personal passion for fitness and/or the SoulCycle brand.
Legal right to work in the United States.

Responsibilities

Foster SoulCycle community and culture in the studio and create a supportive environment for the studio team.
Build and foster relationships with the studio team, instructors, riders, and local community.
Identify and address conflicts within the studio, and acknowledge the team’s accomplishments.
Embrace and manage change within the studio and studio team.
Provide in-the-moment support to the team to ensure rider requests are addressed.
Deliver exceptional hospitality to riders and staff and inspire the team to uphold hospitality standards and core values.
Manage conflict confidently in high-pressure situations and develop meaningful connections with riders.
Learn and follow studio-specific and company-wide operational procedures and policies.
Transition the team and studio to new processes and ways of working.
Develop and maintain schedules, checklists, and operational plans to ensure processes and facility needs are completed.
Set priorities, meet deadlines, plan projects, manage the work schedule, and complete projects under pressure.
Support the Studio Manager in developing business plans to meet and exceed ridership and retail goals.
Support the Studio Manager in executing company-wide initiatives in the studio.
Develop a retail sales plan aligned with the studio’s retail goals and work with the retail team to identify opportunities to grow retail business.