Assistant Studio Manager

Legendary Sweat Payroll LLC•Charleston, SC

4d•$40,000 - $50,000•Onsite

About The Position

The Assistant Studio Manager will be responsible for communicating and exuding SweatHouz Brand principles, selling memberships alongside the Studio Manager and team to achieve studio specific goals, and providing high-level customer service and exceptional hospitality. This role focuses on creating an exciting studio experience that encourages client loyalty, training and motivating staff, maintaining the SweatHouz culture and community, and implementing standard operating policies. The Assistant Studio Manager will also develop community partnerships, ensure cleanliness of the studio and sauna suites, mentor sales associates, and support studio-level purchasing and inventory.

Requirements

College Degree
At least 1 year prior management experience, preferably in a spa, salon, or health + fitness facility.
3-5 years membership sales and customer service experience is required.
Strong leadership experience (coaching, developing, or mentoring individuals with examples of success stories is a huge plus)
A LOVE for customer service (making people happy!)
Strong communication skills — must be able to set clear expectations and give/receive feedback clearly and effectively.
Must be highly organized with the ability to prioritize multiple tasks in the moment.
Able to work a non-traditional schedule.

Nice To Haves

Experience with MindBody or a similar CRM / POS is a plus.
Possess a passion for the SweatHouz brand.
A chance to work in a truly team-oriented and supportive environment.

Responsibilities

Communicate and exude SweatHouz Brand principles in everything you do.
Sell memberships alongside the Studio Manager and your team to achieve studio specific goals.
Provide high-level customer service and exceptional hospitality to SweatHouz clients, handling client issues and concerns in a positive and timely manner.
Help train, motivate, direct, coach and evaluate all studio staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and company sales goals.
Maintain the SweatHouz distinct culture and community.
Work closely with the staff on the implementation of standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization.
Develop awesome partnerships in your community to develop awareness.
Cleaning off the sauna suites and laundry of towels after every session.
Maintaining a clean studio at all times, both front of house, sauna suites and back of house.
Exhibit leadership by mentoring sales associates to provide high level customer service and perform all assigned duties.
Responsible for supporting all studio-level purchasing, receiving, and supply inventory.