Assistant Store Team Leader - Pet Supplies Plus

US Retail•Centreville, VA

13d

About The Position

The Assistant Store Team Leader (ASTL) is primarily responsible for creating a healthy, positive environment for store team members and Neighbors, while optimizing store performance. The position reports primarily to the Store Team Leader and is evaluated by the Market Team Leader and/or Director of Store Operations. This full-time, hourly, non-exempt position requires a minimum 40-hour work week. The ASTL supports store operations and the Store Team Leader, including customer service, employee hiring and development, sales and operational goals, inventory and merchandising, policy compliance, and completion of assigned tasks.

Requirements

Strong retail supervisory experience within the retail industry and/or strong successful experience as an Assistant Store Team Leader.
Ability to move or handle merchandise weighing up to 50 pounds.
Ability to stand for long periods.
Ability to climb ladders.
Ability to bend and kneel as needed to stock shelves.
Ability to safely operate store equipment necessary to run the store.
Ability to process information through computer systems and POS register systems.
Ability to communicate positively with team members and Neighbors.
Ability to read, count, and write to complete documentation accurately.
Ability to access all areas of the store, including the selling floor, stock room, and register area.
Ability to work any shifts required by the business, including nights and weekends, without a set schedule.
Ability to work a minimum of 40 hours per week.

Responsibilities

Provide outstanding service by greeting, assisting, thanking, and offering carryout assistance to each Neighbor.
Support the Store Team Leader with employee hiring, onboarding, evaluations, training, and corrective actions.
Coach, evaluate, and develop employees through company education and operational training, using the Daily Checklist and Operational Checklist.
Communicate with the team through group huddles, one-on-ones, and other appropriate channels.
Assist the Store Team Leader in managing and achieving goals for retail and service sales, private and preferred brand sales, labor costs and scheduling, staffing, inventory levels and accuracy, store purchases and maintenance expenses, average items per transaction, Neighbor satisfaction, carryout metrics, email capture, Neighbor Ready Review scores, shrink, and team development.
Maintain awareness of product information, merchandise promotions, and advertisements.
Help ensure appropriate merchandise stock levels, presentations, signage, and assortment across departments, and keep the sales floor adequately stocked.
Help ensure compliance with policies and procedures through regular management and staff meetings and store walk-throughs.
Assist the team in completing tasks.
Evaluate and promptly respond to performance issues.
Complete assigned educational requirements and operational training.
Perform other responsibilities assigned by the Store Team Leader, Market Team Leader, or Director of Store Operations.