Assistant Store Team Leader - Pet Supplies Plus

US Retail•Arlington, TX

7d•Onsite

About The Position

USR Holdings, a franchisee of Pet Supplies Plus, is seeking a growth-oriented Assistant Store Team Leader (ASTL). The ASTL supports the Store Team Leader in creating a healthy, positive environment for Team Members and Neighbors while optimizing store performance. This role helps lead daily floor execution, coach team members, maintain merchandising standards, and deliver excellent customer service. The ASTL helps build a Neighbor-first store culture, supports staffing and team development, and contributes to achieving sales, service, labor, inventory, and shrink goals. The role also involves sharing knowledge of pet care, nutrition, and supplies; building relationships with customers and the community; and maintaining store presentation and operational standards.

Requirements

Strong passion for pets and enthusiasm for becoming knowledgeable about pet care and nutrition.
Ability to move, handle, and lift merchandise weighing up to 50 pounds.
Ability to stand for extended periods, climb ladders, bend, kneel, and access all store areas, including the sales floor, stockroom, and cash wraps.
Experience operating POS register systems, computer scheduling systems, and inventory management software.
Strong verbal and written communication skills, standard math proficiency, and accurate documentation.
Ability to work shifts required by the business, including nights and weekends, without a set schedule.
Strong retail supervisory experience and/or successful experience as an Assistant Store Team Leader or Shift Leader.
Proven experience in coaching, team development, and customer service execution.

Nice To Haves

Experience with pet care or retail pet specialty.

Responsibilities

Model company values, foster accountability, recognize team members, and support a positive store culture.
Assist with employee hiring, onboarding, training, evaluations, and corrective actions.
Address performance issues and communicate through team huddles, one-on-ones, and appropriate channels.
Learn about and advocate for pet care, nutrition, and supply options to help customers choose suitable products.
Build loyal relationships with customers, local pet owners, and the broader community.
Provide outstanding customer service through prompt greetings, enthusiastic engagement, knowledgeable recommendations, email capture, and carryout assistance.
Help manage and achieve store goals for retail and service sales, brand categories, labor costs, staffing, inventory accuracy, and shrink.
Maintain merchandise stock levels, sales-floor presentation, signage, and shelf stocking across departments.
Help the team complete tasks and monitor compliance with company policies through regular store walk-throughs.